Revolutionizing HOA Management: The Impact of AI and Technology on Homeowners Associations
Or, how I’ve learned to stop worrying and love our new AI overlords.
Jamie Hackwith, CMCA, AMS, PCAM Total Property Management, Inc., AAMC
In 2011, I wrote an article detailing my personal experience in obtaining the PCAM certification. Upon revisiting the article, which is still accessible online, I was struck by how much my life as a community manager had transformed in the 12 years since. Within that piece, I shared advice on preparing for the Case Study, some of which remains applicable today. However, a few of the tips, such as carrying spare digital camera batteries and using a dependable voice recorder, have become outdated due to the widespread availability of mobile devices capable of performing these functions.
Fast forward to 2023, and my, how things have changed in a little more than a decade!
From Humble Beginnings to Unstoppable Innovations: The Incredible Evolution of Technology! It’s not outrageous to state that artificial intelligence and technology have been transforming various industries for several years. The homeowners association (HOA) industry is no exception, and it is poised for a major revolution in the next months and years to come. With technological advances in management software and wireless technology, HOAs can benefit from efficient and effective management practices.
Ten to fifteen years ago, managing an HOA was a very different experience. Managers were required to be physically present at the office to complete various tasks, such as reviewing Continued on page 18
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