IT & TECH


Easy and flexible:


How to optimise communications


For starting your business, you will need to save money and fi nd a telephony solution that suits your needs. For that, there’s only one number you need – VoIPstudio


Promotional Feature When VoIPstudio were commissioned to assist Camelot Global, they found a client paying ten times over the odds, and using outdated systems.


The Challenge Camelot Global needed an enterprise telephony system that was fl exible to meet its needs. With operations in three countries – the UK, the US and Ireland – the lottery operator and service provider needed fl exibility on the phone numbers it could choose, and needed to be able to bring users online, and offl ine, as necessary. “We were using another carrier and it was not


as fl exible as we needed it to be in terms of bringing on new lines for staff , and cancelling lines,” explains Stas Kiselev, IT Analyst at Camelot Global.


“The control panel was very outdated and not intuitive – it was like Windows 98. We also needed fl exibility on phone numbers as we have operations in multiple countries.”


The Solution In January 2018, Camelot Global decided to switch from its incumbent carrier to VoIPstudio instead. VoIPstudio is a cloud- communications enables secure


hosted


platform that flexible


and


The installation “The set up was very quick and easy. The functionality is very broad and has the fl exibility to meet all of our needs,” said Stas of the ease of deployment. Even when there was a problem during the


‘The set up is easy,


connections, regardless of offi ce location. It enables free internet calls, worldwide virtual


and the functionality has the flexibility to meet all our needs’


numbers, an easy-to-use, intuitive web interface portal, and is ideal for dispersed workforces and remote offi ces. The completely redesigned dashboard in


VoIPstudio brings a cleaner, bolder user interface, providing a more


intuitive, responsive and


customisable overall experience for users. New and updated capabilities further


add to the improved release, with VoIPstudio now off ering a rich set of enterprise productivity tools. VoIPstudio also introduces two new


exciting features: in-dashboard IM and voice calls. The built-in IM/chat feature allows users to have conversations at any time from within the web browser, without the need to install a separate application. Likewise, users can make VoIP calls from within the dashboard, without the need for an IP deskphone or additional applications.


42 Be Your Own Boss distributed with


deployment – when the existing carrier lost all of Camelot Global’s lines during the transition through no fault of VoIPstudio – Stas explains that the VoIPstudio team pulled out all of the stops to ensure that all lines were back online within two hours: “That’s very unusual to be so quick, and was great work by them,” he said.


The benefi ts The sleeker, more intuitive interface has already made it easier for Camelot Global to add new lines, and remove old lines, as required. The organisation is planning to increase the current number of users on the system more than three fold, from 15 to over 50 from April, a task made simple and effi cient by VoIPstudio. “It does everything we need it to do, for example,


we can connect multiple phones through a single line, and we can use desk and soft phones simultaneously,” explains Stas. At the same time, it meets the requirement for


fl exibility on virtual numbers in the countries from which it operates. It means the organisation can also use both desk and soft phones, according to its needs, not only boosting productivity, but also allowing Camelot Global to reduce the number of deskphones needed to install and maintain. Camelot Global now also creates its own billing breakdown by diff erent categories and parameters as required.


In addition, Camelot Global estimates that it is


already saving ten times the cost of maintaining conference phones with the previous carrier, which were only used intermittently. “With our previous carrier, we paid for the


line, even if we didn’t use it. But now, thanks to the pricing structure off ered by VoIPstudio, we have already saved a lot of money, compared to the previous carrier, and gained the same functionality,” says Stas. Camelot Global is also currently testing the


web conference capabilities of VoIPstudio, and is considering moving this over to the new system too, which would again cut costs. Stas says: “We already have a better deal with VoIPstudio for our web conferencing services, than we did with the previous carrier.” He concludes: “So far VoIPstudio is everything


that we expected and hoped for, and is fl exible enough to meet all of our needs.” Visit VoIPstudio online at voipstudio.com or call them on 08005 244440


FREE TRIAL


Camelot recently switched to VoIPstudio in order to get more fl exibility in its communications requirements, and to save money. Visit VoIPstudio.com and try VoIPstudio free for 30 days to see how you could reduce costs and improve your business communications.


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