OUR PEOPLE
MICHELLE FREEMAN SENIOR REGIONAL MANAGER:
EAST COAST REGION
“During the storm, I transported some staff members home safely. It took more than three hours to travel less than 12km. My colleagues – Adrian Mitchell, a manager in our office and Neville Vadden, a member of our technical team, who were both at the dealer most affected by the storm – were instrumental in providing assistance. “There were six dealers who’d
experienced varying degrees of damage to their premises. For the following two weeks, I contacted each Dealer Principal every day, checking on the well-being of their staff and the progress of their repairs, and offering them assistance. “If I think about what motivated us to offer this support to our dealers, I need only reflect on the specific Toyota Touch principles of social involvement and integrity. These are values by which we conduct ourselves daily.”
ABOVE: Cars semi-submerged on Durban roads during the floods.
CHRIS MAISTRY SENIOR MANAGER: HR BENEFITS
& ADMINISTRATION
“I SUPPORTED THE WORST-HIT SUPPLIER, WHERE DAMAGE TO THE PLANT WAS SO EXTENSIVE THAT RECOVERY WAS ESTIMATED TO TAKE SEVERAL WEEKS.”
SARV PILLAY MANAGER: SUPPLIER
PURCHASING ENGINEERING
“I supported the worst-hit supplier, where damage to the plant was so extensive that recovery was estimated to take several weeks. I was based there full- time, supported their management and updated TSAM on a regular basis. Against much speculation, their
plant was operational within seven days. “Our progress wouldn’t have been as remarkable had it not been for the tremendous support and assistance of management and engineers from our department, as well as various other TSAM divisions. “Initially, I had mixed feelings about
ABOVE: Sarv Pillay with Toyota President Akio San.
receiving the award, mainly due to the tragic circumstances surrounding the disaster. However, once I attended the ceremony, I was proud to receive the award on behalf of TSAM and SA. Meeting the President of Toyota personally was a great honour and a fantastic milestone in my life.”
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“I was on the team co-ordinating flood relief for employees. Following the storms, Toyota’s CEO announced that the company would offer assistance, including interest-free salary advances of a maximum of R10 000 for employees to repair their houses, and that the money would be disbursed within a week. “We appointed NBC as the credit
provider through a tender process. We got four FICA-accredited consultants from NBC and hired six temps. There was a lot of consultation with the Legal Department, labour unions and production managers. “About 5 000 Toyota employees
submitted applications and we navigated challenges such as translating and sending physical application copies to those without email access in getting all the documents approved. The process took us two weeks. “I was humbled and glad that the
team’s efforts were recognised with the President’s Award, and especially happy about the interest in staff welfare Toyota displayed in making this process possible.”
BELOW: TSAM during the floods.
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