JUST PLANE CULTURE
Severity Technical
1
Minimal disruption
2 Minor disruption 3
Potential disruption
4
Could cause disruption and affect
customer relationship
Schedule
Minimal disruption
Minor disruption
Potential disruption
Could cause disruption and affect
customer relationship
Cost Safety Up to $1,000
Minimal disruption
$1,001 - $10,000
Minor disruption
$10,001 - $15,000 $15,001 - $25,000
Potential disruption
Could cause aircraft,
equipment or property damage
Quality
Minimal disruption
Minor disruption
Potential disruption
Could cause quality escape and affect customer relationship
Compliance
Minimal disruption
Environmental Minimal disruption
Work Environmental
Minimal disruption
Table 2. Severity Level Matrix Frequency/Duration
Occurs all the time
Occurs regularly, habitual Occurs randomly, chance
- more than fi ve but constant - fi ve but level
- < than fi ve but increasing
Unlikely but could occur again - fi ve but decreasing Unlikely it will occur again
- once Table 3. Frequency/Duration Matrix Minor disruption Minor disruption Minor disruption
Potential disruption
Potential disruption
Potential disruption
Could cause a fi ne.
Could cause a fi ne
Could cause disruption and affect customer relationship
5
Could cause disruption and affect customer retention
Could cause disruption and affect customer retention
More than $25,001
Could cause personal harm, injury or death
Could cause quality escape and affect customer retention
Could cause facility
shutdown
Could cause facility
shutdown
Could cause disruption and affect customer retention
Frequency Level A B C D E
is unique to your business. For example, the severity cost criteria will be diff erent for a small organization as compared to a multi-million- dollar organization. You might not need all the criteria and may want to add others such as supplier selection, vendor risk or delivery time. What is critical to your business? That question needs to be asked frequently as the business environment changes continually. Once you have determined
how much pain you are willing to endure, the next step is to determine how often or how long you are willing to endure it. Table 3 page includes both the probability of reoccurrence and the duration of occurrence. Note that in duration, we are concerned with a threshold number (in this case fi ve) and the direction of the trend. A number between fi ve and seven occurrences is required to determine a trend. This prevents you from overreacting and treating common causes as special cause events. You will monitor after a solution
COME SEE US at MRO Americas
Booth # 354 April 10 -12, 2018 • Orlando, FL
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