Focus on... AIR


Working in travel CHARLOTTE DEWHIRST


senior cabin crew member, Jet2.com, based at Leeds Bradford airport


I joined Jet2.com in 2014 after a recruitment process which involved an assessment day, interview and a four-week training course. First, I was a cabin


crew team member, but


I was promoted to ‘senior’ in 2017 after passing examinations. My next ambition is to work on our New York shopping trip flights. I get amazing support from the airline. There’s always someone who can help, and we have a state-of-the-art training centre in Yorkshire. Lots of people in other industries find their job a grind but I love what I do. Every flight and every customer is different but I set myself and my team the same goal – to create happy memories for customers. I conduct team briefings before take-off and I’m


in charge of the cabin team throughout the flight. I liaise with flight deck and ground operations teams to ensure everything runs smoothly. You need enthusiasm, a passion for customer


service, and patience. We deal with many situations, often under pressure, so we must think on our feet and work as a team. The job is about people so you must be a people person.


NAOMI CHISHOLM assistant team leader, Skybreak


I have 10 GCSEs and three A-levels, and worked for a year at Sainsbury’s. I’d wanted to work at Gatwick since I was little, and apprenticeships appealed to me as I could gain skills with a full-time role. I applied on the government


website for an apprentice position and came


across the role at Skybreak at Gatwick. My role sees me manage airline clients by ensuring the smooth running of the customer service operation at our desks. I have an in-depth knowledge of Skybreak products, services and procedures, and work with the team leader to identify and implement training where knowledge gaps are identified. Also, I mentor Skybreak first-year apprentice


customer service and sales agents. The unpredictable nature of the job makes every day an interesting one and I thrive on resolving passenger queries, ensuring they can continue their journey as smoothly as possible. We handle more than 500 enquiries daily, which requires good listening skills, patience and the ability to think on my feet to solve problems. We have an internal training system and are encouraged to develop through new internal opportunities.


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