WE’D LOVE YOUR VOTE FOR THE UPCOMING GLOBES AWARDS! We’d like to personally thank each Travel Agent who took time out of their busy day to nominate us for a
Globes Award – where this year we will be looking to reclaim our crown as the Best River Cruise Company. As a Business that rely incredibly heavily on travel agents, your continued support means the world to us. Here are just a few reasons why we deserve the crown this year.
DEDICATED SALES TEAM
The past 12 months have seen us double our trade sales team, showcasing just how important our agent partners are to the brand. Our team were the fi rst ones back on the road post covid and since then we have been delivering exceptional service to each agent we proudly partner with.
EASILY CONTACTABLE
Unlike other cruise lines, our Reservations Team can be reached on the phone within 30 seconds. We don’t leave our agents on hold for hours on end, so you can really trust we are just a phone call away. We’ve also put an enhanced focus on Live Chat this year, with close to 50% of bookings in recent weeks being directly from an agent chatting to a member of our team!
ENHANCED M From o r f
m our free d
D MARKETING A
G ASSETS e digital ol overbrands of bs of brochures t s to
the custom build travel agent portal, we provide our agents with incredibly easy-to-use marketing assets that not only look great but deliver our agents with some amazing bookings.
UNBEATABLE ONBOARD SERVICE
Where other cruise lines have struggled to staff their ships, our retention rate for onboard staff was 92% from last year! In fact, our onboard retention rate for front-of-house staff has not dropped below 90% in the last 10 years. This has been refl ected in the quality of service we off er your clients; guests are so happy with their cruise we have seen onboard bookings tripled since this time last year.
THE BEST PRODUCT FOR YOUR GUESTS
Ultimately, all our agent partners work with Uniworld as they know their clients will receive the fi nest luxury cruise available. They can trust in our years of experience delivering an exceptional travel experience to thousands of guests a year.
EXCEPTIONAL VALUE FOR MONEY
With the best all-inclusive amenities in the industry, your clients can trust they won’t have to spend any more once they’re away with Uniworld. Everything from unlimited drinks, luxurious meals, shore excursions, fl ights, transfers, and gratuities are included. With the current economic climate, having this piece of mind is an amazing benefi t to recommend.
TO LEARN MORE ABOUT UNIWORLD RIVER CRUISES, CONTACT YOUR KEY ACCOUNT MANAGER OR CALL US ON 0808 149 3373
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