Globes celebrate our amazing industry A NOTE FROM THE EDITOR
Even by the standards set in previous years, last week’s Globe Travel Awards was a spectacular affair. Our guest host Richard E Grant brought some Hollywood glamour to the night, while Blue and Sophie Ellis-Bextor had the audience rushing to the dancefloor. But the real stars of the show were the winners of the all-important awards – the suppliers who came top according to our frontline travel agent readers (page 14). What was particularly notable this year was the number of shortlisted companies which were in with a real chance of scooping a coveted Globe award right up to the voting deadline. While there are always some runaway winners, the vast majority of the awards were tightly contested affairs, with small margins separating
the victors from their rivals. The close nature of the voting is testament to the number of suppliers who clearly go the extra mile to support agents and earn their votes against stiff competition. In addition to the trade-voted categories, three special awards recognise outstanding achievement, innovation and the unsung heroes of the travel industry, and the latter was another particular highpoint (pages 16 and 18). Former Thomas Cook manager Donna Jones was the perfect figurehead to collect the Unsung Hero award on behalf of all the Cook staff who went above and beyond in the wake of the company’s collapse last autumn. Her genuine surprise and humility on receiving the accolade for “just doing her job” was a heartwarming reminder of the amazing people who make the travel industry such a special one to be a part of.
Lucy Huxley, editor-in-chief, Travel Weekly Group CONTENTS NEWS
CAA commission; Globe for Cook staff 4 Tipto members; Fosun’s ex-Cook recruits 5 Abta reacts to new Balearics drinks law 6 Munro wins tribunal; Hays Travel staff 8 Midcounties moves conference venue 10
Celebrity restructure; Saga Super Stars 12 Globe AWards 2020
FRONT COVER John Sullivan,
Partnership; Gemma Sykes, Hays Travel and T Weekly Cover Star; Richard E Grant; and
The Advantage Travel ravel
Janet Parton, Cosmos pages 14-18
Photo: Steve Dunlop
The winners, the stars, the roll of honour 14 Special awards: Alistair Rowland
the interview 16
Niel Alobaidi, Newmarket Holidays 20 Comment
Steve Dunne: Branding is all-important 22
NEWS YOU CAN USE Product
Topdeck, Newmarket, Grandstand 25 operator Carrier, Saga, Links Travel, Quiiky
Cruise 26
Royal Caribbean, P&O, Aurora, Viva 30 aviation EasyJet, Virgin & Delta, Smart Aviation 36
FOLLOW US:
travelweekly.co.uk @travelweekly
DESTINATIONS all-inclusive holidays
Summer: 8 of the Best short-haul spots 50
Cancun: 3 Ways: Fun, family, romance 56 Canada
Churchill: Exploring Canadian Arctic 62 Alternatives: Leave landmarks behind 69 Postcard: Ottawa
74 BUSINESS NEWS
Delta posts $4.8bn profit; SAA bullish 78 Flybe fury: Walsh, O’Leary, Lundgren 79 Flybe storm over government rescue 80
travelweeklyuk @travelweeklyuk 23 JANUARY 2020 3
WHAT LUCY DID THIS WEEK
OWas so excited to meet and co-present the 2020 Travel Weekly Globe Travel Awards with Oscar-nominated actor Richard E Grant!
OEnjoyed pizza with the team to celebrate a record- breaking Globes – and to help everyone recover! – the day after the event.
OTook my kids and their friends to a trampoline park to burn off some energy . . . and had a bounce too!
FRONTLINE Get Social
BA row, Cook staff, real photos competitions
39
Thailand, Emirates Expo, Caribtours 40 A day with…
The Sussex Travel Company, Horsham 42 agent diary
Sharon Thompson bags £44k booking 44 Mystery Shopper Coventry agents seek Red Sea trip 48
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