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MYSTERY SHOPPER WIN MY BOOKING


BRISTOL


WANTED: A mature single lady is seeking a five-day escorted tour in the UK with like-minded people, preferably by the seaside and without a single supplement. BUDGET: £350


WINNING AGENT


TRAVEL ADVISOR, TUI GALINA KAMENCOVA


‘ VERDICT


The Tui agent was enthusiastic and produced ideal quotations, both with Shearings. Thornton’s Travel and Thomas Cook also produced quotes with Shearings, eventually, but the shopper had to push for information, as the agents didn’t seem interested in domestic breaks.


SCORING SYSTEM


10% Appearance/first impressions


25% Customer service


25% Advice and product knowledge


25% Holiday details 15% Overall experience


43%


The top-scoring agent each month will win the use of a car for 10 days


The winning agent must be at least 25, for insurance reasons. Winners under 25 will win a week’s all-inclusive holiday at an Elite Islands Resorts property. The prize is non-transferable and the car must be driven only by the winning agent. The winner must not have any serious driving convictions. Elite Island Resorts will endeavour to supply the car to the agency but reserves the right to request the winning agent to collect and return the car from Essex or a central location.


Thornton’s Travel 54 BALDWIN STREET


This shop was clean but in need of


modernisation and I wasn’t dealt with for 10 minutes as staff were busy. The agent was not very forthcoming and seemed


more interested in cruises. I was quoted for a Shearings five-day Scarborough and York coach trip, departing in April from Bristol, for £231. It was hard work getting information from this agent – it felt as though the modest value of my trip wasn’t worthy of their time.


37%


Thomas Cook 83 EAST STREET


This shop’s exterior looked neglected, the floor had not been vacuumed and there were coffee stains on tables. The agent who served me didn’t want to help and advised me to try elsewhere, such as Bakers Dolphin, but I persisted. I was quoted for a five-day Shearings


coach holiday departing in April, staying at Marine Hotel, Llandudno, for £223. I had to do most of the work, and was made to feel like I was a hindrance.


I’ve been an agent for four months and


did a course about UK holidays a week before the enquiry. We often recommend the UK as a


second holiday, and other bookings can result from UK enquiries.


Tui 37 BROADMEAD


This shop was immaculate, with smart- looking staff and good window and


brochure displays. I was greeted at once and the agent was friendly, enthusiastic and patient, and eager to find the


best holiday for me. Both quotes were with Shearings for five-day coach


holidays departing from Bristol. The first was in March, a Bay Inclusive break in Blackpool, staying half board in a single room at Liberty’s on the Square, for


£229. The second was for the operator’s Beautiful North Wales and Cruise itinerary, staying half board in a single


room in the Marine Hotel in July, for £321. The experience was enjoyable and the agent gave me her undivided attention.


89% THIS WEEK’S WINNER


44travelweekly.co.uk21 March 2019


WIN!


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