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ABOUT US... TRAVEL WEEKLY GROUP Phone: 020 7881 plus extension number Email: firstname.surname@travelweekly.co.uk


Editor-in-chief Lucy Huxley Managing editor Robin Searle Editorial assistant Patricia Thomas


News Group head of news Amie Keeley


Executive editor Ian Taylor News editor Ben Ireland Chief reporter Juliet Dennis


Senior reporter Benjamin Coren Reporters Harry Kemble


Phil Davies


Digital content manager David Golledge


Travolution editor Lee Hayhurst Features and Supplements


Features and supplements editor Katie McGonagle


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07766 911526


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Deputy features and supplements editor Laura French


4859 Special projects writer Natalie Marsh 4831


Production Art/production editor Flora Ioannou 4856 Senior designer Emma Winton Chief subeditor Mike Walsh


Senior subeditor Stephanie Krahn Production manager Nick Cripps


Sales Head of sales Mary Rega


Account managers Cecilia Bredin


Lavinia O’Connell


Recruitment sales manager Tanya Read


Events and Marketing Events director Linda Lucas


Events co-ordinator Angela Hamilton-Jones


Finance Head of finance Richard Monckton


Accounts payable Rosemarie McQueen 4847


Publishing Chief executive Duncan Horton


Managing director Stuart Parish


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Executive assistant to chairman and CEO Jean Kilcullen


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Chairman Travel Weekly Group Clive Jacobs clive@jacobsmediagroup.com


DELIVERY AND SUBSCRIPTIONS All magazine delivery and subscription enquiries should be directed to Intermedia.


Web: go.travelweekly.co.uk/subscribe Email: travelweekly@ subscriptionhelpline.co.uk


Tel: 01293 312179


Annual subscription rates: UK £110; Europe £235; RoW £255. Student rate £55 (copy of student card must be submitted; UK students only). Single copies £2 (incl p&p).


TRAVEL WEEKLY GROUP LTD Registration number: 6927031. Registered at the PO as a newspaper. ISSN 2396-8974. Pre-press by CCM and Born. Printed by Southern Print Ltd, Poole, Dorset. Registered address: Travel Weekly Group, Third Floor, 52 Grosvenor Gardens, London SW1W 0AU


© Travel Weekly Group Ltd 2019


Abta should not dabble in the politics of Brexit


Story: Summer bookings up for second week


Abta should not dabble with political opinions. Mr Tanzer asserts: “If no deal is taken off the table, we’ll be in a better place.” How does he know? In fact, ‘no deal off the table’ will almost certainly happen, but far from being in a better place, we’re in the midst of just as much uncertainty as ever. Abta’s endeavours should focus on freeing the trade from the regulation and bureaucracy which is suffocating businesses.


ANONYMOUS


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Atas account director Sean Webster 4883 Senior account manager Lisa Gaskell 4805


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Marta Dziok-Kaczynska On maternity leave 4830 4864 Group events manager Helen Bush 4887 4849


Story: Consortia vow to tackle staff crisis Anyone who’s sat A-level economics would know that the way to remedy this situation is to put wages up rather than sitting round moaning.


JIMBO


TWEETS THIS WEEK


Cathie O’Dea @CathieodeaTC I wish operators and bed banks would use the same room terms as hotels – it would make life so much easier


John Warr @Nuovovino (Wendy Wu Tours)


So excited for TTNG conference at weekend!


QUOTE OF THE


WEEK


“The business is out there, people want to book a holiday. But we need to persuade them harder than ever


before not to delay and to book now.”


ALAN CROSS, head of trade, Jet2holidays  News, page 5


TALK BACK TO US: Email editorial@travelweekly.co.uk. Please write ‘Talk Back’ in the subject line. Deadline: Midday Monday. All correspondence must be accompanied by a name, job title and company address; these will be withheld on request. Please limit letters to 150 words maximum. We reserve the right to edit for brevity and clarity. Other comments are taken from Travelweekly.co.uk.


21 March 2019travelweekly.co.uk17


Fingersphil @FF11NGR (Phil Nuttall, Travel Village Group) Loving the ‘rebrand’, @UKAndyHarmer. I’m glad that’s CLIA’d things up...


Recruitment crisis? Just put the wages up


Airlines’ ‘sit together’ fees are a scam


Story: Paying to sit together on flights ‘a waste of money’ Who would be responsible for the care of separated children in an emergency? What about unsuspecting passengers finding unaccompanied children sitting next to them? A most uncomfortable situation, especially if children become ill or distressed. This whole business is a scam and should be tested in the courts.


OBSERVER


LETTER OF THE


WEEK


TALK BACK WHAT YOU’RE SAYING THIS WEEK


EDITORIAL@ TRAVEL WEEKLY. CO.UK


Insurance warning for older clients


Could I please use your letters page to ask travel agents with clients using Staysure travel insurance to make sure they have sufficient cancellation cover. Two elderly clients were sold by Staysure, over the telephone, a Worldwide Annual travel insurance policy with only £500 per person cancellation cover. This was hopelessly inadequate, and they lost out when they had to cancel due to illness. I helped them to appeal to Staysure and to the Financial Ombudsman Service, but because Staysure had ‘ticked the boxes’ and are a ‘non-advisory’ service, they were deemed not to be at fault. The clients accept that they didn’t check the cover. But they say the phone call was long and confusing, was mostly about their medical conditions, and the benefits were not properly explained to them. I know direct-sell insurance isn’t an agent’s responsibility. But as


Staysure appears willing to sell insurance policies with insufficient levels of cover, I would like us all to warn vulnerable customers. ALICE HOOK Appleby Travel, Appleby-in-Westmorland, Cumbria Travel Weekly would welcome a response from Staysure


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