FRONTLINE Bristol Grand Bahama
thornton’s travel 54 BALDWIN STREET
IMPRESSIONS: The shop was clean and presentable, if a little dated. The window was full of holiday ideas, each including a picture, which piqued my interest. Staff wore smart-casual clothes.
SERVICE: I spoke to an agent immediately and we discussed a wide range of options before narrowing them down to fit my budget and requirements. The agent had not visited the destination, but a colleague who had recently been was able to share their knowledge. They made some good suggestions about the weather and when best to visit. The recommendations met my requirements – it was clear that the agent had listened to my preferences and tailored the search accordingly.
QUOTES: Both quotes were for seven-night all-inclusive holidays with Gold Medal, departing in January from Heathrow. The first was flying direct with British Airways and staying at Breezes Bahamas, for £3,969. This was recommended as excellent value for money. The second was flying with Delta via New York and staying at Riu Paradise Island, for £4,235. This property had a higher star rating.
OVERALL: The agent was focused on me, and had a positive, professional and enthusiastic manner. I had a friendly conversation with the agent and their colleague, and the quotes suited my needs.
81%
travelweekly.co.uk
flight centre 46 HIGH STREET
IMPRESSIONS: Vibrant window posters made me want to go in, and the brochures were displayed like artwork and clearly showed holiday options. Staff wore smart-casual clothes but the store layout meant I was distracted by other agents.
SERVICE: I was warmly greeted straightaway. The agent did not know about the destination but rang a colleague for information about resorts and activities. Initially, I was offered options that were overbudget or just B&B, so we had to revisit the choices. The agent was engaged at first, until a friend visited the shop in a professional capacity. Rather than ask if I would mind pausing for a moment, the agent hugged the friend while dealing with me.
QUOTES: I was quoted for two seven-night, all-inclusive holidays at Melia Nassau with Flight Centre, departing from Heathrow in February. The first was flying via Atlanta with Delta for £3,668, while the second was flying direct with British Airways for £3,996.
OVERALL: As our conversation continued, the agent grew less animated. The initial options didn’t meet my requirements and the agent wasn’t particularly confident in their recommendations. However, they took time to share hotel reviews, sought information from a colleague and ultimately recommended a holiday that fulfilled my requirements.
70% 19 DECEMBER 2019 49 49
“As a member of the Leading Hotels of The World, Casa de Campo Resort & Villas is the ultimate Caribbean adventure.” Experience the unsurpassed amenities that makes Casa de Campo Resort & Villas the most unique destination in the Dominican Republic. Offering exclusive luxury experiences, this intimate paradise is filled with unmatched sports including horse riding, shooting, 13 tennis courts, kayaking on the Chavón River and a 63-hole golf course designed by Pete Dye. Set on the southeast coast of the Dominican Republic, Casa de Campo resides between the glistening Caribbean Sea and the winding Chavón River. The five- star luxury resort encompasses 7,000 acres of premium facilities, luxury accommodation and lush landscapes. Guests can easily navigate the resort as each room comes with a golf buggy.
THE TOP-SCORING AGENT EACH
WEEK BAGS A £25
AMAZON VOUCHER, COURTESY OF
CASA DE CAMPO RESORT & VILLAS
PICTURE: Shutterstock
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