NEWS YOU NEED TO KNOW ADVANTAGE CONFERENCE 2017: CLUB MED
Alistair Pritchard, Deloitte
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How to reduce risk of a ransomware
lBack up: Have a recovery system in place. Create two back-up copies: remotely, such as in the cloud, and physically, such as on a portable hard drive or laptop.
l Use robust antivirus software. l Keep all software up to date.
l Trust no one: any account can be compromised and malicious links can be sent from friends’ social media accounts. Never open attachments from someone you don’t know.
l Enable the ‘show file extensions’ option in the Windows setting to help spot potentially malicious files. Avoid extensions like ‘.exe’, ‘.vbs’ and ‘.scr’.
l Have a disaster recovery plan in place.
l Do not pay the ransom; retain emails; keep a timeline of the attack; seek immediate IT advice; disconnect infected computer if advised.
l Report any attack to
actionfraud.police.uk or call 0300 1232040
Advice provided by Profit
Trade urged to boost cyber security to fend off attacks
Ben Ireland and Juliet Dennis
Travel agents need to beef up cyber security in the wake of last weekend’s global ransomware attack.
That was the message to members at the Advantage Conference, who were warned attacks by hackers can devastate medium and small businesses such as independent agents. NHS systems were hacked last
week, while in February Abta was victim to a major breach of its security which could have led to sensitive data being accessed. Alistair Pritchard, Deloitte’s lead partner for travel, told delegates at the conference in the south of France to make sure systems were up to date and renewed regularly. He said: “Smaller businesses
may not have the technology to keep up with it but big business is taking cybercrime very seriously.” Delegates were shown a
dramatic video of the scams businesses fall foul of, and asked whether they felt their businesses were at risk: the proportion who said they were wary of the threat
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travelweekly.co.uk 18 May 2017
“Most criminals rely on someone accidentally ‘opening the door’ to a malware attack”
of cybercrime rose from 58% before the video was shown to 75% after it aired. In a Travel Weekly round-table discussion, agents raised cyber security as a new fear and said they planned swift action. Simon Goddard, chief executive of Online Regional Travel Group, said he would make sure systems were up to date and look at cyber risk insurance, while Charmaine Hallmark, a partner at Hallmark Travel, planned to refresh firewalls to protect cloud-based data. Tony Mann, owner of Idle
Travel, said his business suffered a breach in recent years that stalled bookings for two days and acted as a “wake-up call”. “That was a big loss,” he added.
“It completely stopped us. You constantly have to keep up.” Tracey Carter, director, Carrick
Travel, said: “Hearing hackers can get in with emails sent to anybody
opened my eyes. Anyone can innocently open an email without knowing the implications.” Barry Gooch, chairman of
Prevention of Fraud in Travel, said reports of ransomware attacks had seen a “big increase” this year. “I’m sure some organisations
will be prepared,” he said. “However, I also think many
organisations are not prepared for this type of attack and do not have in place the simple guidelines we suggest to enable them to survive and recover quickly.” He stressed the importance of planning for attacks and training staff, adding: “There is a feeling these attacks are unstoppable and there is some sort of sophisticated and difficult-to-understand methodology behind them. “Most criminals rely on someone accidentally ‘opening the door’ to a malware attack by opening a link or visiting a website that delivers the malicious payload of infected coding to your
systems.” n Travel Weekly is holding a free Cyber Security Summit on June 22 in London. Register at:
surveymonkey.co.uk/r/ TWCyberSecurity
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