INSIDE THIS
WEEK Contents
NEWS Hot Stories
Agents urged to bolster cyber security; Advantage audits members’ websites; Oasis to open dedicated cruise centre; Proposal to extend cabin laptop ban; Bogus sickness claims ‘is risk to brands’
Round-up Midcounties appointment; Cool Cruises 08 Slater tributes; Hall of Fame; Tui results 10
WIN!
Ten places are up for grabs on a Dubai fam trip with a touch of Pure Luxury page 40
Special Reports Advantage Conference 2017, France
12
AmaWaterways plans biggest river ship 14 Global Travel Group Conference preview 16 Tui expects strong cruise growth in UK 18
Talk Back Laptop ban, mass tourism, Sharm, Slater
NEWS YOU CAN USE Product Robinson Club, Wendy Wu Tours 23
Aviation KLM ups City and Inverness links 25 Operator SuperBreak’s Explore by Rail 26 Cruise Cosmos, Royal Caribbean, Olsen 28
FRONTLINE Comment Kenny Jacobs on Ryanair row 33
Readers’ Lives The Travel Sense team 36 Mystery Shopper Folkestone and Dover 44
DESTINATIONS
FRONT COVER At the Advantage Conference at Club Med Opio en Provence are, from left: Estelle Giraudeau, Club Med UK; Julia Lo Bue-Said, Advantage; Hazel Simpson, Limavady Travel; Sir Chris Hoy; Tina Nason, Carrick Travel; and Cilla Goldberger, ABT UK
Greece & Cyprus Adult-only Greece: best destinations
46 Local Cyprus: lace-making, wine, villages 55
Indian Ocean Honeymoons: top extras for newlyweds 58
BUSINESS NEWS Barclays Travel Forum
Southall Travel, debt threat, cybercrime WHAT
LUCY DID THISWEEK
MAY 18 72 1
2 3
Lucy Huxley Editor-in-chief @Lucy_Huxley
Hosted a lively Travel Weekly Business Breakfast with straight-talking Ryanair marketing chief Kenny Jacobs.
Moderated two sessions at Advantage 2017 about disruption – one on voice recognition technology, the other on marketing mischief!
Spent an hour scouring the house for the guinea pig after my kids left the cage door open while I was away!
18 May 2017
travelweekly.co.uk 3 21 04
A NOTE FROM THE EDITOR Tech confers an Advantage T
echnology is too often seen as the dividing line in travel between digital disruptors and their high street
competitors whose days are viewed as numbered. But the message from the Advantage Conference
last weekend was that agents who fuse the human and technological should prosper (pages 12-13). The ‘Man and Machine’ theme was no better illustrated than when Jason Bradbury, former host of TV’s The Gadget Show, interviewed track cyclist Sir Chris Hoy whose mastery of pedal power brought Olympic glory. We may fear technology, but we are all now so
accustomed to it that, whether we understand it or not, we are using and benefiting from it. Advantage members who admitted to being intimidated
by concepts such as big data and machine learning at the same time appear to be using digital platforms such as Facebook, which utilise big data and machine learning, to engage with customers. As Advantage boss Julia Lo Bue-Said argued: “It’s about
knowing how you can use technology, not necessarily knowing how it works.” The consortium aims to guide its members through the
digital revolution, and has even taken to analysing agent members’ websites covertly in order to help (page 5). Last week’s huge malware attack provided a
quite different illustration of the same thing. Embracing technology safely and securely requires help and guidance. Technology can be a great benefit, but it can also cause immense damage. Ultimately, it’s about the people who utilise it.
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