NEWS TRAVEL WEEKLY BUSINESS CONTINUED FROM THE BACK
with this, and I don’t think we’ve ever talked about it. “In an era of increasing scepticism and lack of trust, how do you build trust in a brand? That will be a key theme.” Professor Paul Redmond
of Manchester University, who was a hit at last year’s convention when he spoke on generational differences, will return to address this year’s event on artificial intelligence and ‘zombie jobs’. Tanzer said: “How do you
build a personal relationship with customers in an automated world, and how do you build trust in a brand? “When we talk about
brands, we’re not just talking about a recognised label. It’s a psychological phenomenon. “We’ll be looking at the
psychology of shopping. "We’ll talk about how brands
play out in the retail sector, which is a brand jungle; how you get loyal customers; and how you hang on to them.” Tanzer hails host Seville as “a
great city, but not perhaps best known to a lot of Brits”. “It’s an extraordinary and a
very beautiful city, but it’s the atmosphere – vibrant, open air, friendly – that most appeals.” Delegates will stay at two
hotels close together, with most accommodated at the Barceló Convention Centre Hotel which provides the venue. Tanzer said: “People expect
to be entertained, educated and inspired at the convention and we aim to deliver that. “It will be a forward-looking
event, examining what is happening in the world and our industry, and how that will
•The Travel Convention 2018, October 8-10, Barceló
impact your business.” Travel Weekly will again be official trade media partner.
Convention Centre, Seville:
thetravelconvention.com
Barclays Travel Forum 2018: More than 300 travel executives atten
CAA to give three months to comply with new PTR
The new boss of the CAA has pledged to take a “proportionate monitoring stance to compliance” on new package travel rules.
Richard Moriarty, chief
executive of the industry regulator, told the forum that he acknowledged the “compromised timescale” for compliance. The final version of the new UK
Package Travel Regulations – the interpretation of the revised EU Package Travel Directive – is yet to be published although the rules will come in on July 1. “I’m not expecting everyone to
be tickety-boo,” Moriarty said. “We will take a proportionate and monitoring stance to compliance on July 1.” He indicated the CAA was
prepared to give firms “three months to get their house in order”, adding: “What I am expecting is companies have a plan to get to compliance.” Following his comment Abta
issued a clarification to members saying all sales after July 1 will come under the new laws and the CAA is only responsible for
Moriarty: There are no plans to reduce £2.50 rate of APC
The new head of the CAA ruled out any imminent reduction in the £2.50 per passenger Atol Protection Contribution (APC). Richard Moriarty said although the Air Travel Trust fund that backs the Atol financial protection and
70
travelweekly.co.uk 17 May 2018 MORIARTY: ‘I expect companies to have a plan to get to compliance’
monitoring and enforcement. Although the delays in finalising
the regulations is causing concern, Moriarty said “95 to 96 per cent of it has already been agreed in European statute”. “There are only a very small number of additional measures we have suggested,” he added. “They make sense in their own right;
repatriation scheme was now £145 million in the black, that might still not be sufficient. He told delegates the
government wants the scheme to be able to cover all the risk in the sector so the taxpayer does not have to. “Setting APC is an issue for
government,” he said. “There are no discussions about reducing it. There may be a point where the fund gets to a scale where it’s the right thing to do. “I know we are not at the
some clarify existing regulations and make things easier for folk.” Moriarty dismissed criticism made during the forum that the CAA’s changes to the rules that govern the Atol scheme amounted to a power grab. “If I really wanted to go on a
power grab PTD regulations are not the place to do that,” he said.
point yet where all those risks are covered, where we can say to the government that we can reduce the APC.” Moriarty said the government’s
focus was currently on its review of airline insolvency following the collapse of Monarch Airlines last October. He welcomed the review,
acknowledging that the CAA’s decision to repatriate all Monarch customers, whether they were Atol-protected or not, had raised issues.
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