A DAY WITH... BARRHEAD TRAVEL, SILVERBURN SHOPPING CENTRE, GLASGOW


The agency prides itself on the quality of its service to higher-end customers at its store in this plush shopping mall. Ben Ireland reports


LINE OF DUTY: From left, agents Chelsea Thomson,


Lindsay Gorman, CherylDeans, EliseDunlep, Alanna Smith,


Craig Sharp and Margaret Gibb


When you go to a travel agency, you are quite literally destination shopping. But the term has another meaning in that the shopping centre itself is a destination. Barrhead Travel, which has more than 30


branches – many of which are on high streets – is tapping into the trend with its store at the Silverburn shopping centre outside Glasgow.


The store’s look is minimalist and open-plan, with curved desks home to little more than a computer and an agent working on it. The idea is to attract the attention of more-discerning customers as well as cater for the simpler requests. “Our Silverburn store is a lot more long-haul and high-end than other branches,” says


UP CLOSE AND PERSONAL


LINDSAY GORMAN, TRAVEL CONSULTANT I’ve worked at Barrhead for… Three years, and at Silverburn since July 2017. I like selling… Dubai. I went last year and am


going back. I didn’t know much about it until I went. Before travel… I’ve always been in sales, but I was fed up of selling things I didn’t like. I love my holidays, and it’s selling something that makes people happy.


CRAIG SHARP, TRAVEL CONSULTANT I’ve been at Silverburn… For two years, and worked at Barrhead for eight. I like to sell… Long-haul in general, which is where I


go on my holidays. I’m training to be a China ambassador, which includes going on a Wendy Wu trip. My strangest request… A regular customer asks for a new mattress at every hotel. I once arranged for four new mattresses in two rooms at a hotel in Dubai – it cost the client £1,286.


ELISE DUNLEP, TRAVEL CONSULTANT I joined Barrhead… Nearly a year ago. Before that I was working in San Francisco selling long-haul, mostly to


Scotland. I like selling… America and Canada. Having lived over there helps me know what to recommend. I got into travel because… I’ve always travelled, it’s a way of life.


34 travelweekly.co.uk 17 May 2018


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