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NEWS ROUND-UP NEWS IN BRIEF


Ex-Tui chief Lundgren to succeed McCall at easyJet


EasyJet has appointed Johan Lundgren as chief executive to replace Carolyn McCall, who is leaving to head ITV. Lundgren has more than 30 years’ experience in the travel sector, the last 12 of which were with Tui Group where he was group deputy chief executive officer and chief executive officer for mainstream markets. He will join easyJet as director and chief executive on December 1.


Super Break’s Balmforth to retire in January


Super Break national sales manager Graham Balmforth is to retire in January after 23 years at the short-break operator. Balmforth joined Super Break in January 1995 from Wallace Arnold Tours and has also served as chairman of both operator group Tipto and Abta’s UK Tourism Group. Sales director Jane Atkins left to join Shearings Holidays in March. › Talk Back, page 15


Imagine Cruising buys Australian travel company


Imagine Cruising has acquired Australian travel company HolidayPlanet, which sells flights and escorted tours as well as cruises. UK-based cruise-and- stay specialist Imagine began trading out of Brisbane in 2016. Founded by chief executive Robin Deller in 2011, it also has offices in Cape Town and Dubai. The deal is subject to Australian government approval.


Former Abta president John Dunscombe dies


Former Abta president John Dunscombe, who steered the association through “economic turbulence” after the Gulf war in the 1990s, has died aged 79. Dunscombe, who was managing director of Washington Travel in Wales, became Abta president in the late 1980s.


COMMENT: “To my great surprise, the vast majority of Aito STAs still display brochures in their agencies” Gemma Antrobus, page 30


High-flying Ellie to star in Hays apprenticeship advert


Juliet Dennis juliet.dennis@travelweekly.co.uk


High-flying agent Ellie Barton is to star in Hays Travel’s new apprentice recruitment campaign after winning a clutch of awards and smashing sales targets in the two years since joining.


The campaign goes live on December 1 and is designed to recruit one apprentice per store – about 160 by next summer – and 20 to 30 in head office. As part of the campaign, Barton,


21, has charted her first year as an apprentice at the Darlington branch in an online blog and video, which will appear on Hays Travel’s careers page.


The campaign will be promoted on the national apprenticeship website getingofar.gov.uk, and social media. Apprentice information open


days are to be held in branches during National Apprenticeship Week in March 2018. Barton, one of Travel Weekly’s


Cover Stars this year and a finalist for Young Leisure Agent of the Year


Abta calls for change in law to reduce fees for claims ‘farmers’


Abta has called for “immediate” action from the government to change the law so holiday sickness claims come under the same legal costs regime as other personal injury claims such as whiplash. The Ministry of


Justice is currently calling for evidence of false and


8 travelweekly.co.uk 16 November 2017


“I wanted to be the best apprentice there and give it a million percent – it’s paid off”


had that mindset; I wanted to give it a million percent and it’s paid off. “My advice to others thinking of an apprenticeship is to just go for it.”


Since joining Hays in 2015 on a


two-year apprenticeship, Barton has smashed sales targets to achieve ‘high-flyer’ status. In her second year, her sales


profit hit £55,000 – equivalent to a shop manager’s high-flyer target. She also won the 2017 North


ELLIE BARTON: Smashed sales targets to achieve a £55k profit


in this year’s Travel Weekly Agent Achievement Awards, said: “As soon as I started at Hays, I wanted to be the best apprentice there. I


exaggerated sickness claims. This comes after Abta reported a 500% increase in claims since 2013, and rises of up to 700% for some travel firms targeted by claims management companies. Both Abta and Travel Weekly


have been campaigning to make it less lucrative for claims ‘farmers’ to tout for business. Operators such as Thomas Cook have successfully fought cases in court, which has led to claimants paying costs


and, in one instance, being jailed.


East Apprentice of the Year at the North East Employee of the Year awards and is a finalist in the 2017 Everywoman in Travel awards’ ‘One to Watch’ category. Barton puts her success down to


an enthusiastic approach, adding on extras such as parking and insurance, and not being shy to try


to close a sale. › Apprentices debate, page 70


Abta filed its submission to


the government, saying: “The immediate priority . . . is to close the loophole in the law that allows unscrupulous companies to profit unduly from false holiday sickness claims. Currently, there is no limit on the fees that lawyers can charge for overseas personal injury claims up to £25,000. “By including holiday sickness


claims in a ‘fixed costs regime’, the government would provide a level playing field between holiday sickness claims and other low-value personal injury claims brought through the courts.”


CLAIMS FIGHT


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