FRONTLINE Barnstaple, Devon Amalfi, Italy
GO TRAVEL 3 HOLLAND STREET
IMPRESSION: The lighting was a bit dim and the window display was a bit cluttered with holiday offers. Staff were tidy and presentable, but one had their shoes off under the table.
SERVICE: The agents were friendly and patient but seemed reluctant to help when I said what I was looking for. They asked if I could come back tomorrow because their colleague would be able to help me better as their parents had just returned from a walking tour in Italy. They didn’t take any contact details other than my name and didn’t seem confident in their knowledge of such holidays. However, they suggested that Exodus would suit a younger group and Explore would be better for older people and I was given two quotes.
QUOTES: Both were seven-night Amalfi coast walking holidays with Explore, departing from Gatwick with easyJet. We would stay on a family-run farm with some meals included. The May departure would cost £2,398 and the September option was £2,500. They said this tour would have more mature travellers and is one of Explore’s most popular holidays.
OVERALL: They gave me their undivided attention and were enthusiastic – but not confident about their ability to help. They have the skills to find the correct holidays but need more confidence.
75%
travelweekly.co.uk
TUI 4 HIGH STREET
IMPRESSION: The shop was spacious and well lit. Staff wore uniforms and the windows had posters displaying currency and winter holiday offers.
SERVICE: Staff were with customers when I arrived and one came to the information desk to say they could help me shortly. They didn’t know about any particular walking tours but recommended the Lake Garda region, suggesting that we search online for guided walks that we could book once there. They also recommended we consider Inghams, which Tui could book for us after we’d looked at options. I was also asked about travel insurance and airport parking.
QUOTES: I got one quote, departing in May from Bristol to Verona with Tui Airways, for seven nights. We would stay at Hotel Astoria, Lake Garda, on a B&B basis for £2,200. They asked about pre-booking seats and additional luggage requirements for bulky walking boots. This area was recommended because of the short transfer from Verona and ease of access to other places nearby. The holidays were nice but guided walks would have to be booked separately.
OVERALL: The agent was pleasant and enthusiastic, and certainly knew about Italy, but they couldn’t offer a dedicated walking tour and suggested we book walks when we got there.
58% 14 NOVEMBER 2019 47 47
“As a member of the Leading Hotels of The World, Casa de Campo Resort & Villas is the ultimate Caribbean adventure.” Experience the unsurpassed amenities that makes Casa de Campo Resort & Villas the most unique destination in the Dominican Republic. Offering exclusive luxury experiences this intimate paradise is filled with unmatched sports including horse riding, shooting, 13 tennis courts, kayaking down the Chavón River and a 63-hole golf course designed by Pete Dye. Set on the southeast coast of the Dominican Republic, Casa de Campo resides between the glistening Caribbean sea and the winding Chavón River. The five- star luxury resort encompasses 7,000 acres of premium facilities, luxury accommodation and lush landscapes. Guests can easily navigate the resort as each room comes with a golf buggy.
THE TOP-SCORING AGENT EACH
WEEK BAGS A £25
AMAZON VOUCHER, COURTESY OF
CASA DE CAMPO RESORT & VILLAS
PICTURE: Shutterstock
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