Ignoring sustainability is a risky business A NOTE FROM THE EDITOR


It was great to see Clia include a session devoted to sustainability at its annual River Cruise Conference in Amsterdam (page 14). The amount of research going into new engines and fuels and the


efforts being taken to address issues such as single-use plastics shows that lines are taking it very seriously. Despite this investment, however, it was interesting that when I quizzed


the 250 agent delegates about whether they had ever been asked by a customer about sustainable issues, only one raised their hand. Some might say it begs the question why an agent should care about the issue of responsible travel when their customers don’t seem to. But as Avalon chief executive Giles Hawke pointed out, while the subject may not be top of customers’ agendas right now, it’s better to be


armed with the facts for when the questions do start coming. Increasing coverage in the national media, such as this week’s Panorama programme focusing on airlines’ CO2 usage (page 6), shows the subject of travel’s impact on the environment will continue to grow in prominence. And as the shift away from plastic carrier bags and single-use plastics in recent years has shown, there is often a tipping point when certain topics go from back to front of mind very quickly. While product, price and safety may well remain the main priorities for most customers in the near future, to suggest that a lack of questions about sustainability means the subject can be ignored would be a very risky assumption indeed.


WHAT LUCY DID THIS WEEK


OEnjoyed a fantastic lunch and gin blending ‘Signature Experience’ courtesy of APT with its top agent partners


OModerated the 9th annual Clia River Cruise Conference in Amsterdam over the weekend for 250 agents


Lucy Huxley, editor-in-chief, Travel Weekly Group CONTENTS


NEWS Bill Munro, Barrhead tribunal


Wowcher buys Super Break brand


4 4


Agents predict rise in DIY packaging 5 CAA extends deadline; Cook slots


6 Tivoli Travel expands; MSC Grandiosa 8


Gillespie joins ITE; Conlon at TourHound 10 Special reports


FRONT COVER


Cover Star Kayleigh Ellis of Dawson & Sanderson on Norwegian Sky page 38


Photo: Steve Hockstein


Interview: Matthew Pack, Holiday Extras 12 Clia River Conference, Amsterdam


TW Mature Travel Lunch: Kathy Lette 16 Take Off in Travel 2020 launched


Comment Alistair Rowland: Price war threat


NEWS YOU CAN USE Product


Celebrity, A-Rosa, Virgin Atlantic operator


29


Albatross, Osprey, Red Sea, Crystal Ski 30 Cruise


AmaWaterways adds four itineraries 31 world travel market Olympic, CTO, QE2, Malaysia Airlines 33


FOLLOW US: travelweekly.co.uk @travelweekly BUSINESS NEWS


Breakfast: Mergers and acquisitions 78 Warning for European hotel investors 80


travelweeklyuk @travelweeklyuk 14 NOVEMBER 2019 3


14 18 24


OGot my kids’ Sea Scouts uniforms all pressed and polished, and adorned with a poppy, for their annual Remembrance Day parade to the local war memorial


FRONTLINE Get Social


Cook, Canadian Affair, Virgin, dnata 37 Cover star


Kayleigh Ellis, Dawson & Sanderson 38 agent diary


Colin Burns previews Hays conference 40 competitions


Win £250k ad campaign with Hearst 43 Mystery Shopper


Barnstaple agents set Italy challenge 46


DESTINATIONS escorted tours Festivals & Events: 6 of the Best


48 China: Discover Chongqing’s beauty 53


The US: California, Nevada, Arizona 59 AVIATION A350: Learn about the Airbus


New Routes: 5 of the Best for 2020 70 Q&A: Jayson Goh, Changi airport


65 72


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