FRONTLINE
KIM KENT branch manager, Spear Travels, Wolverhampton
I have been very fortunate to have
travelled abroad twice recently. The first trip was on holiday to
Lanzarote, using the seats I booked last year with Ryanair, although they charged me £280 to change these even though we were not allowed to travel at the time of the original booking. Having received so many questions about travel requirements from my customers, it was good to actually experience this for myself. I now feel much more confident giving help and advice to them. While I appreciate travel is
different now, some customers have found the PLF very confusing and difficult to complete, even after I have talked them through it. I have to say I found it to be very straightforward. For Spain, the QR code came through immediately and I just had to show this together with my vaccination certificate.
FORM MASTER The resort in Lanzarote was busy, with most shops, bars and restaurants open for business. Wearing a face mask in public places is mandatory. Everyone complied and we felt very safe. Returning to the UK, we completed the PLF and entered the reference number of the day-two test we had booked. We must have had six to eight emails from Ryanair reminding us of the requirements, so we couldn’t say we didn’t know. It’s
18 11 NOVEMBER 2021 AGENT Going travelling
again has given me the confidence to help and advise my own customers
a constant reminder to check and double-check you have everything. Standing in the queue on our
return, we could see a commotion at the desk. When we got to the front, it became clear that some passengers had not completed a PLF and, more worryingly, did not even know they had to complete a form for entry to the UK. I offered to help a couple in their 30s who said they had not had any emails from Ryanair, which sounded strange as they had booked the day-two test and had the reference number to complete the form. I told them what to do and which website to go to, and they were very grateful.
FAM FILLIP The second trip was an educational to Corfu, with Classic Collection Holidays. I was so lucky to have been chosen to go and it felt great to be travelling with other agents. We have all been through the
worst time, so it was lovely to feel normal again and share experiences with the lovely ladies on my trip. We were hosted by the
MarBella Collection of hotels and stayed in the MarBella Corfu, which is a lovely five-star property ideal for families, with plenty of facilities. Next door is the Marbella Nido for couples and honeymooners, which is very quiet and intimate. The hotel manager treated us to a speedboat transfer across to the MarBella Elix hotel in Sivota. This fantastic new five-star hotel
only has rooms with a sea view and is situated on a hillside overlooking a beautiful sandy beach. It too is very much for families but has a quality feel to it. Being away from your colleagues and friends over lockdown really makes you appreciate having them back again. There’s nothing like the buzz in the office, not to mention how great it is to be able to bounce ideas around, share experiences of fam trips, ask questions and just have a laugh.
OVERSTEPPING THE MARK
Now the government changes have kicked in and travel
requirements are being relaxed, we are getting a huge number of calls from people asking us to talk them through the vaccine, testing and paperwork needed for their destination.
We are happy to do this for our customers, but the majority of calls have been from people who have not booked here. I understand many people think of travel agencies as information centres, but when one chap asked for it all in writing, it was a bit much. Of course, I refused, and explained that the rules are changing all the time so it was better that he double-check. Sadly, he then got aggressive, but we’re not a charity.
Some people
regard agents as information centres
travelweekly.co.uk
David ClareCarla Sharon Colin David ClareCarla Sharon Colin diary diary
Kim
Kim
PICTURE: Shutterstock/Madame-Moustache
Page 1 |
Page 2 |
Page 3 |
Page 4 |
Page 5 |
Page 6 |
Page 7 |
Page 8 |
Page 9 |
Page 10 |
Page 11 |
Page 12 |
Page 13 |
Page 14 |
Page 15 |
Page 16 |
Page 17 |
Page 18 |
Page 19 |
Page 20 |
Page 21 |
Page 22 |
Page 23 |
Page 24 |
Page 25 |
Page 26 |
Page 27 |
Page 28 |
Page 29 |
Page 30 |
Page 31 |
Page 32 |
Page 33 |
Page 34 |
Page 35 |
Page 36 |
Page 37 |
Page 38 |
Page 39 |
Page 40 |
Page 41 |
Page 42 |
Page 43 |
Page 44 |
Page 45 |
Page 46 |
Page 47 |
Page 48 |
Page 49 |
Page 50 |
Page 51 |
Page 52 |
Page 53 |
Page 54 |
Page 55 |
Page 56 |
Page 57 |
Page 58 |
Page 59 |
Page 60 |
Page 61 |
Page 62 |
Page 63 |
Page 64 |
Page 65 |
Page 66 |
Page 67 |
Page 68 |
Page 69 |
Page 70 |
Page 71 |
Page 72 |
Page 73 |
Page 74 |
Page 75 |
Page 76 |
Page 77 |
Page 78 |
Page 79 |
Page 80 |
Page 81 |
Page 82 |
Page 83 |
Page 84
