search.noResults

search.searching

dataCollection.invalidEmail
note.createNoteMessage

search.noResults

search.searching

orderForm.title

orderForm.productCode
orderForm.description
orderForm.quantity
orderForm.itemPrice
orderForm.price
orderForm.totalPrice
orderForm.deliveryDetails.billingAddress
orderForm.deliveryDetails.deliveryAddress
orderForm.noItems
Professionalism to be proud of A NOTE FROM THE EDITOR


In the week of the Travel Weekly Agent Achievement Awards, I hardly needed reminding of the quality and professionalism of the travel trade.


But by chance, I was given a timely example not just of agents’


expertise, but of how they are evolving to stay relevant and boost business. This fantastic showcase of the agent’s art came about when I happened to mention during an email conversation that a relative was toying with various options for a Norwegian fjords cruise. Within minutes of mentioning my relative’s conundrum and their quite


specific requirements, the agent sent me a reply – and it was not just a couple of lines of advice. Instead, they had attached reviews, photos and videos they’d made from ship visits, and had also helpfully weighed


up in great detail the pros and cons of a handful of lines and itineraries based on my brief. My relative read every piece of info and watched every clip, and ultimately this helped them come to a decision with complete confidence, having previously been baffled by the choice. If ever suppliers question the value of getting agents to see their products first-hand, they should take heart from this. And agents should grab these opportunities with both hands and use them to create rich content to establish their expertise and stand out from the crowd. As we prepare to honour the best agent and agencies in the UK and Ireland, I couldn’t have hoped for a better first-hand experience of our incredible readers.


WHAT LUCY DID THIS WEEK


OWas delighted to present T


ravel


Weekly’s Cool Cruises awards to the best lines as voted for by over 1,300 agent readers


OHad a great evening at the Visit USA ball with representatives from all the American states, attractions and suppliers.


Lucy Huxley, editor-in-chief, Travel Weekly Group CONTENTS NEWS


Iata: Report airlines misusing client data 4 Agents ‘lose out’ to Royal discount


4


Flight Centre unveils tailor-made push 5 Round-up


Anti-fraud survey; BA fine; Hays party 6 Swords shop; Saga; Designer Travel 8


FRONT COVER


Virgin Holidays’ Katie Watt on board NCL’s


Norwegian Sky on Cover Stars trip to the Bahamas page 36


Photo: Steve Hockstein


NEWS YOU CAN USE Product


Scenic, Super Break, Uga, Emirates 19 Operator


Back-Roads Touring, Tucan, Trafalgar 20 Cruise


U River Cruises, Aurora, Silversea


Destinations Borneo, Universal, Parc Astérix


FOLLOW US: travelweekly.co.uk @travelweekly


22 24


BUSINESS NEWS BTA Conference 2019, Netherlands: GTMC rebrands; MP’s rallying call 64


travelweeklyuk @travelweeklyuk 11 JULY 2019 3


Just Go trade talks; Barrhead joins Atas 10 Special report Saga launches Spirit of Discovery


The interview Matt West, Feefo


Comment


12 14


Giles Hawke, Cosmos: Tell the truth 16


OWas honoured to be invited to the royal garden party and christening of Saga’s new ship Spirit of Discovery – I even got to wear a posh fascinator!


FRONTLINE Get Social


BA, Awaze, Cookes, fam trips Close-up


Spotlight Global Rocks hosts 175 agents


29 30


Cyplon, Freedom, Cresta World, Tui 32 Agent Diary David Walker: Rich kids’ holidays


This week in... 38


Westernjet, Rothwell, Atkins, Walsh 40 Mystery Shopper Greece is the word for Reading stores 44


DESTINATIONS Greece & Cyprus


Ionian Islands: Paxos, Antipaxos, Lefkas 46 Wine: Have a vine time in Cyprus


Australasia 52


The Ghan: Iconic train offers outback adventure from Darwin to Adelaide 54


Page 1  |  Page 2  |  Page 3  |  Page 4  |  Page 5  |  Page 6  |  Page 7  |  Page 8  |  Page 9  |  Page 10  |  Page 11  |  Page 12  |  Page 13  |  Page 14  |  Page 15  |  Page 16  |  Page 17  |  Page 18  |  Page 19  |  Page 20  |  Page 21  |  Page 22  |  Page 23  |  Page 24  |  Page 25  |  Page 26  |  Page 27  |  Page 28  |  Page 29  |  Page 30  |  Page 31  |  Page 32  |  Page 33  |  Page 34  |  Page 35  |  Page 36  |  Page 37  |  Page 38  |  Page 39  |  Page 40  |  Page 41  |  Page 42  |  Page 43  |  Page 44  |  Page 45  |  Page 46  |  Page 47  |  Page 48  |  Page 49  |  Page 50  |  Page 51  |  Page 52  |  Page 53  |  Page 54  |  Page 55  |  Page 56  |  Page 57  |  Page 58  |  Page 59  |  Page 60  |  Page 61  |  Page 62  |  Page 63  |  Page 64  |  Page 65  |  Page 66  |  Page 67  |  Page 68