INSIDE THIS
WEEK Contents
NEWS Hot Stories
Uber hails flexi model for travel industry; Tunisia and Egypt enjoy tourism revival; Virgin to open 40 shops in Next stores; Norwegian to axe routes to reduce costs; Roche launches The Adventure People
WIN!
Simply find the three other Nickelodeon characters hidden in this week’s issue to win a holiday to Malta. Details: page 34
Round-up Voyages-sncf closes office; fraud warning 08 Wowcher eyes travel; Cook axes plastic 10
Special Reports Norwegian ‘needs to lower cost base’
12
SPAA Awards: McLeod hails homeworkers 14 NCLH talks expeditions, karts, Picassos 16
Talk Back Budget, Jet2holidays, Atas, Journey LA
NEWS YOU CAN USE Product Tui, Goa Experience, Ryanair
Operator Premier, Shearings, ITC Cruise Celestyal, Cruising Excursions Hotels Thomas Cook, Avani, Jumeirah
19 04 21
22 26 28
FRONTLINE Comment Chris Roche: Adventure travel 30
Cover Star Sue Mackintosh, PTAs Mystery Shopper Sheffield set US test
DESTINATIONS
Winter Sun The Gambia: Soak up the sun and wildlife 40 Late Availability: It’s not too late to sell 49 Beaches: 8 of the best for fly-and-flop 55
COVER STAR Homeworker Sue Mackintosh on her first time visiting the US West Coast
page 32 PHOTO: STEVE HOCKSTEIN
Israel Tel Aviv & Jerusalem: Double city break 61
BUSINESS
Travel Weekly Business Breakfast Legal fees ‘too high’, say M&A experts
72 WHAT
LUCY DID THIS WEEK
Nov 8 1
2 3
32 38
Lucy Huxley Editor-in-chief @Lucy_Huxley
Mingled with the ‘stars’ at Madame Tussauds, as Tui announced the first direct flights from the UK to Los Cabos in Mexico.
Relived my youth at the Visit Florida WTM Dinner at London’s Guildhall, where 80s band Go West was the entertainment!
Spent all Sunday helping my son complete an epic weather recording and analysis project for his geography homework.
8 November 2018
travelweekly.co.uk 3 A NOTE FROM THE EDITOR
Flexible working in spotlight T
oday’s world is busy, often chaotic. Anyone running from meeting to meeting at this week’s World Travel
Market in London can attest to that. Having rushed from ‘Europe’ to ‘Asia’, I also stopped to speak to contacts, write stories on my phone, snap pictures of stands and take calls. So I took particular interest in what Uber’s Susan Hooper
had to say about how the industry can learn from the flexibility associated with the multibillion-pound ride- hailing app (page 4). Having worked at First Choice, Royal Caribbean, Avis and Saga Holidays, she suggested travel takes a leaf out of the gig economy’s book by dipping into pools of qualified workers for certain functions. Such a model is attractive to companies and gives
workers more flexibility, something Uber believes its drivers value more than benefits such as paid leave. She highlighted reps, but such flexibility at work could be applied to many other roles, including travel agencies. Some already champion the flexible working model, including homeworking agencies, while some shop staff monitor social media or web chat facilities in the evening. In journalism, we’re used to working any hours and from
anywhere to make sure we get the news out first, and call on freelancers when particular expertise is needed. Technology plays an increasingly important role in our
work – and yours. It also gives us the option to work around our busy personal lives, something I’m sure fellow mums can relate to. As I left WTM, I had 25 minutes to get to
my next engagements. In that time, I also had to check my emails, write a story, FaceTime my kids, change my dress and post pictures on social media. The irony wasn’t lost on me that to do it all and get there on time, what I really needed was – an Uber.
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