FRONTLINE Cambridge
THE TOP-SCORING AGENT EACH
WEEK BAGS A £25
AMAZON VOUCHER, COURTESY OF ELITE ISLAND RESORTS
Nashville
premier travel 29 SIDNEY STREET
IMPRESSIONS: The store had plenty of nicely displayed posters and brochures, with staff in uniform.
SERVICE: I was immediately acknowledged and spoke to an agent straight away. She was friendly, enthusiastic and professional, and pointed out a great-value tour. The agent spent some time speaking to the operator to check availability and requested the holiday be held for a few days. She asked if I wanted to proceed but I said I would check with my friend. She offered the brochure for me to take away. When I hesitated, she tore the relevant page out for me. She gave me a business card, but did not take my contact details or offer to follow up. No extras were offered but the agent said she could recommend travel insurance after I’d enquired about it.
QUOTES: The quote was a 12-night trip with Mercury Holidays, in November, departing from Heathrow with British Airways, for the Elvis’s Graceland and America’s Deep South tour, for £4,500 in total. The agent was confident that this tour was interesting and highlighted its inclusion of a jazz festival. I was told the group size was for a maximum of 10 people.
OVERALL: The shopper received only one quote but it matched the criteria closely. However, there was no follow-up.
79%
travelweekly.co.uk
flight centre 50 SIDNEY STREET
IMPRESSIONS: This shop was inviting, with nicely displayed posters, a well-stocked brochure rack and well-groomed agent.
SERVICE: The agent was with a customer but acknowledged me. The other customer left after two minutes so I spoke to the agent promptly. I was asked questions about my needs, with the agent saying they would look into the request and get back to me. I was given a brochure and business card, and I later received an email. The agent was friendly and enthusiastic but I would have appreciated more information in the shop.
QUOTES: I was given a quote for a 12-day holiday with Intrepid Travel in October, flying from Heathrow with American Airlines for its Southern Comfort USA tour. It cost £5,350, not including flights, and visited Savannah, Charleston, Nashville, Memphis and New Orleans. I was sent links to other escorted touring holidays, including an 11-night holiday with G Adventures in October, flying from Heathrow with British Airways, for £2,968, but no price for the flights. Other links showed TrekAmerica and Exodus itineraries.
OVERALL: The agent did not spend much time with the customer, and emailed web links to the shopper without personalised quotations.
60% 4 JULY 2019 39
Elite Island Resorts offers eight all-inclusive beach properties in the Caribbean. ANTIGUA: Galley Bay Resort & Spa; Hammock Cove Resort & Spa; St. James’s Club & Villas; The Verandah Resort & Spa; and Pineapple Beach Club BARBADOS: The Club, Barbados Resort & Spa SAINT LUCIA: St. James’s Club Morgan Bay ST VINCENT & THE GRENADINES: Palm Island Resort & Spa. As well as all-inclusive Caribbean holidays in beachfront locations, Elite Island Resorts offers family and adult-only resorts, and free wedding and honeymoon packages.
eliteislandholidays.com
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