SUPPLIER ARTICLE


WHAT ARE THE BENEFITS OF SEPARATE EPOS AND PAYMENTS SYSTEMS?


Uncoupling your two systems can offer flexibility and scope for scale


tems are rarely the first things to come to mind. Although often overlooked, these systems play an important role in the overall guest experience. While running a fast-paced business


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against the backdrop of the cost of living cri- sis, it is easy to see how many hospitality venue owners may overlook the importance of pay- ments. Yet, a recent survey commissioned by Dojo revealed that 23% of respondents would seek an alternative nearby venue and likely not return if it looked like it would take too long to get seated, served and have the bill set- tled – highlighting the importance of effective table turnover and smooth payments when con- sidering how to increase foot flow. With the right technol-


ogy in place, hospitality businesses can get custom- ers seated, served and paid up faster – freeing up more time to concentrate on their core focus: hospitality, which 84% of Brits believe is essential in creating the best possible experi- ence when visiting a bar or restaurant. Alongside being overlooked, this tech


can be daunting to explore; there are many providers and a broad range of systems avail- able, from all-in-one solutions to more flexible specialised systems.


24 | Technology Prospectus 2024


hen hospitality business own- ers think about how to make their business stand out, payment sys-


“With the right technology in place, hospitality businesses can get customers seated, served and paid up faster”


Dojo believes that uncoupling your elec-


tronic point of sale (EPOS) and payment sys- tems brings several advantages, and it designs solutions that easily integrate with the major- ity of systems on the market. From a security perspective, separating EPOS and payment systems is advan- tageous for security and data pro- tection; by avoiding reliance on a singular software provider, businesses can mitigate the risk of a catastrophic single point of failure that could jeopardise both systems in the event of a breach or malfunction. Flexibility allows hospi- tality businesses to scale, as they can take advantage of innovative products and ser- vices an all-in-one provider may not supply. The Dojo Go and newly launched


Dojo Pocket seamlessly integrate with the major market-leading EPOS systems. The Dojo Pocket ergonomically fits into a server’s apron or pocket and allows servers to process orders and payments from guests’ tables. The hand-


www.thecaterer.com


held card machine gives customers the option to pay there and then – no more running back and forth to the EPOS, giving the server a fan- tastic opportunity to upsell and more time to help guests create a memorable experience. Finally, by choosing multiple specialised providers for EPOS and payments, estab- lishments can tap into industry-specific solu- tions tailored to their unique requirements. This can bring a competitive advantage to merchants with split systems in the fiercely competitive hospitality business. Although all-in-one systems may be right


for some businesses, Dojo believes that inno- vating products and processes that enhance and improve merchants’ current systems removes the stress and lost opportunities of committing to an all-in-one system. A partic- ularly popular process the payment provider has committed to is next-day payments for merchants. Having cash to hand in the hos- pitality business is crucial for running an effi- cient venue, useful for morning deliveries and offers peace of mind during turbulent times.


To find out more about the experience economy and the payment solutions that power it, please visit dojo.tech


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