search.noResults

search.searching

dataCollection.invalidEmail
note.createNoteMessage

search.noResults

search.searching

orderForm.title

orderForm.productCode
orderForm.description
orderForm.quantity
orderForm.itemPrice
orderForm.price
orderForm.totalPrice
orderForm.deliveryDetails.billingAddress
orderForm.deliveryDetails.deliveryAddress
orderForm.noItems
TROUBLESHOOTING


NAME: Sonja Hamman, director global strategic partners and yield, Wings Travel Management


DATE: January 2015


MISSION: We had a situation where a hotel in Lagos suddenly decided to close for “renovations”. We had clients in the energy sector who had checked into the hotel that morning, gone out to a meeting, only to find that when they returned to the hotel, the security gate was locked and a sign on the gate stated it was under renovation. The guards advised them that all guests had been transferred to a nearby property, but all their baggage and personal belongings were locked inside the hotel, and security would not allow the guests back in. In fact, the staff had decided to strike, so the hotel owners, on impulse, brought the planned hotel renovation forward and closed the building immediately. Our client contacted Wings’ local team leader who immediately went to the hotel in person. She persuaded the management to let her in and assist her in retrieving our clients’ bags, which she delivered to them at the hotel they had been moved to.


STATUS: Mission accomplished


NAME: Denise Fraser, director and general manager, Cresta Business Travel DATE: March 2016


MISSION: We have the news on in the office all the time and we get alerts, so we knew about the bombing at Brussels Zaventem Airport and the team went on to the Cresta traveller tracking tool to see who was involved. We had a client who was landing as the bomb went off, so he landed right into the chaos. We knew before he did. We had his number, so the team rang him and told him what had happened. They calmed him down; he was very distressed but at least he had a friendly voice at the end of the line. They didn’t know if there were other bombs. As he didn’t have any checked bags, we decided to get him out of the airport, but a bomb had gone off at one of the metro stations as well.


Using our contacts, we got a car to him quickly and, at the same time, another member of the team was informing his PA and people at the company that he was safe and what we were doing. We got through to his family as well; there was a lot of ringing around and reassuring, to keep everyone informed. We took him to a different hotel outside the city centre and his PA rearranged his meetings. He stayed overnight out of the city and our business travel manager, Sam, gave him her personal number and said she’d be on call all night should he need anything. The next day, it was all hands on deck and we liaised with him and his PA to get him back to the UK either on Eurostar or a flight from Berlin’s Schonefeld. That was difficult because everyone who would have used Zaventem airport was using Schonefeld. We got him back and booked a car to take him home; he was fine. Our tracking tools really helped; it was a mix of personal service and technology.


STATUS: Mission accomplished 62 BBT July/August 2018 BUYINGBUSINESSTRAVEL.COM

Page 1  |  Page 2  |  Page 3  |  Page 4  |  Page 5  |  Page 6  |  Page 7  |  Page 8  |  Page 9  |  Page 10  |  Page 11  |  Page 12  |  Page 13  |  Page 14  |  Page 15  |  Page 16  |  Page 17  |  Page 18  |  Page 19  |  Page 20  |  Page 21  |  Page 22  |  Page 23  |  Page 24  |  Page 25  |  Page 26  |  Page 27  |  Page 28  |  Page 29  |  Page 30  |  Page 31  |  Page 32  |  Page 33  |  Page 34  |  Page 35  |  Page 36  |  Page 37  |  Page 38  |  Page 39  |  Page 40  |  Page 41  |  Page 42  |  Page 43  |  Page 44  |  Page 45  |  Page 46  |  Page 47  |  Page 48  |  Page 49  |  Page 50  |  Page 51  |  Page 52  |  Page 53  |  Page 54  |  Page 55  |  Page 56  |  Page 57  |  Page 58  |  Page 59  |  Page 60  |  Page 61  |  Page 62  |  Page 63  |  Page 64  |  Page 65  |  Page 66  |  Page 67  |  Page 68  |  Page 69  |  Page 70  |  Page 71  |  Page 72  |  Page 73  |  Page 74  |  Page 75  |  Page 76  |  Page 77  |  Page 78  |  Page 79  |  Page 80  |  Page 81  |  Page 82  |  Page 83  |  Page 84  |  Page 85  |  Page 86  |  Page 87  |  Page 88  |  Page 89  |  Page 90  |  Page 91  |  Page 92  |  Page 93  |  Page 94  |  Page 95  |  Page 96  |  Page 97  |  Page 98  |  Page 99  |  Page 100  |  Page 101  |  Page 102  |  Page 103  |  Page 104