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EDITOR’S LETTER MATTHEW PARSONS Talents on show B


OOKER, COUNSELLOR, NUTRITIONIST – these are a few of the many roles taken on by travel buyers and their TMCs. In this issue we explore several areas where our industry truly puts business travellers at the heart of the journey, and look at the immense ecosystem in place to support them.


This includes some of the latest apps that focus on wellbeing in Tech


Talk (p28), while there are updates on innovations surrounding risk and security in our Analysis (p36), including one start-up that’s merged travel planning and risk reduction into a single entity. There’s also more being done to improve overall traveller satisfaction,


from better ways to garner feedback to blending data sets (p64). It’s not just about technology at your fingertips, either. Professionalism comes in many forms, in particular during a crisis situation. Our “Mission Impossible” feature (p58) ably sums up just how far dedication stretches. The feature should also inspire you to reflect on your own stories – the Business Travel Awards 2019 are officially open for entries, and across a range of categories there are many ways to show off your achievements and those of your team or company – find out how to enter on p40.


TALKING POINTS I’ve discovered that if there’s one thing this industry loves, it’s a good conference. Since our last edition, BBT has hit the road (and skies) to cover the ITM, Advantage and GTMC conferences, plus a couple of forums – including our own event with ACTE (p21). There are clearly plenty of opportunities to talk, and that’s fortunate when things move so fast. Our recent Editor’s Lunch with Lufthansa (p42) initially revealed a disconnect between buyers and the airline when it came to NDC and its implications for travel programmes. But by the time coffee arrived, the knowledge gap had closed, and our buyer guests proved once again the multi-faceted nature of their roles.


Entries NOW OPEN!


You have until


Friday, 14 September to enter and be in with a chance of scooping an award at the industry’s biggest night of the year


the date 21 January 2019


BOOK a table


Early Bird discount until 31 July


For entries and table bookings, visit


businesstravelawards.com Matthew Parsons, BBT Editor SAVE


/BuyingBusinessTravel/


/groups/3209937


@BBT_online


BUYINGBUSINESSTRAVEL.COM


BBT July/August 2018


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