in association with


POPULAR PAYMENTS


Of those employees who do utilise virtual payments, the most used providers are:


PAYPAL APPLE WALLET GOOGLE WALLET UBER SAMSUNG WALLET


53% 13% 11% 10% 8%


WOMEN ARE 30.8% MORE LIKELY


BATTLE OF THE SEXES


Men tend to cheat on their expenses more than women


Source: Carlson Wagonlit Travel Business Travellers Study Source: Chrome River


REPORT BY LESS THAN US$100


TO PAD A


TIMES MORE LIKELY TO PAD AN EXPENSE REPORT BY US$1,000


MEN ARE TWICE AS LIKELY TO COMMIT EXPENSE FRAUD THAN WOMEN


MEN ARE FOUR


Hotel no-show rates drop dramatically when virtual payments are introduced


TURNING UP


BEFORE IMPLEMENTING VIRTUAL PAYMENTS:


4.1% 3.5%


AFTER: DIFFERENCE: 15% drop Source: HRS


STUCK IN THEIR WAYS


Many of the 2,000 business travellers surveyed by CWT continue to use their


personal credit cards to make purchases on business trips


THINKING AHEAD


Travellers tend to book hotels earlier when their company introduces virtual payments


BEFORE:


BOOKINGS MADE 8.5 DAYS BEFORE TRAVELLING


AFTER: BOOKINGS MADE 11 DAYS AHEAD OF TRIPS


Source: HRS


MOST EXPENSED


Of the more than 10 million receipts processed by Certify, certain providers stood out as the most popular


HOTEL CHAINS Hampton Inn


Marriott Courtyard by Marriott AIRLINES


9.33% 8.46% 7.43%


Source: Certify Spendsmart Report, January-March 2018 26 BBT July/August 2018 BUYINGBUSINESSTRAVEL.COM


Source: OAG Delta


American Airlines United Airlines


19.92% 19.59% 14.26%


6 IN 10 BUSINESS TRAVELLERS have a business credit card provided by their employer


ONLY ONE-THIRD always use them for purchases on business trips


4 IN 10 always use their personal credit cards when travelling for business


Source: Carlson Wagonlit Travel Business Travellers Study


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