TROUBLESHOOTING


NAME: Colin Pereira, founder, HP Risk Management


DATE:December 2016


MISSION: Filmmaker Phil Cox and friend, producer and translator Daoud Hari, both working for Channel 4, crossed from Chad into Northern Sudan to make a film about Darfur and headed for the Jebel Marra mountains. But the government knew they were there, had put a price on their heads and had alerted the Rapid Security Force militia. After 16 days, they were intercepted by the militia and kidnapped for several days over Christmas before being handed to Sudanese government officials, who beat and tortured them and transferred them to a prison in Khartoum. Phil Cox had hidden a camera memory card “on his person”, which Channel 4 later made a film about. Our security advisor worked with Channel 4’s crisis management team, security assets on the ground and politicians from the British and American governments. In the end, US secretary of state John Kerry was involved in securing their release. Our security advisor organised


a pick-up for them at Heathrow. The Sudanese government denies any torture or mistreatment and says they illegally crossed the border, which they did; it was illegal because the Sudanese government would never have let them in.


STATUS: Mission accomplished


“Around ten violins, cellos and trombones needed to be booked with seats as ‘Ms Cello Gordon’, etc”


NAME: Lucy Goldston, specialist consultant, Corporate Traveller’s production, sport and creative division


DATE: April 2018


MISSION: A 40-piece orchestra was travelling to Warsaw from different starting points in Europe and with a number of instruments. Around ten violins, cellos and trombones needed to be booked with seats as they couldn’t travel in the hold and the seats had to be booked as “Ms Cello Gordon”, etc. I had to phone each airline personally to explain what was required so that the airline knew that the seat was being booked for a musical instrument before making the booking in the GDS. Staff at


some of the airlines had never dealt with a situation like this before, so it was all new to them. If possible, the instrument was booked into a seat next to the musician, if not and there was no adjacent seat available, then instruments were seated nearby. All the work paid off and everyone got to Warsaw on schedule with their musical instruments.


STATUS: Mission accomplished 60 BBT July/August 2018 BUYINGBUSINESSTRAVEL.COM


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