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EMPLOYEES love the atmosphere


WELLS MAKES SURE HE TREATS HIS WORKERS WELL. “I TREAT THEM WITH INTEGRITY AND RESPECT, AND I RECOGNIZE THEIR ACCOMPLISHMENTS AND EXPERIENCE,” WELLS EXPLAINS. HIS PHILOSOPHY HAS ATTRACTED HIGHLY EXPERIENCED MANAGERS AND LED TO EXTREMELY LOW TURNOVER RATES.


Rotorcraft Pro talked to four of his top managers and calculated that they add a combined 149 years of helicopter industry experience to Wells’s 37 years.


“It’s a really experienced, seasoned group,” confirms Adrienne Robinson, EWH vice president of sales and business development. She came to EWH this year with 29 years of experience in the aviation business.“The group has a really good reputation and that’s critical,” she says of EWH and PHSL. Robinson enjoys the flexibility and variety of working for a smaller company, too. “You get to see the deal from start to finish, and touch every piece of it,” she relates.


East West VP Lynn Donovan has been with the company 35 years and agrees that the variety in her work keeps her happy. “You learn a lot of things with expansion in business,” Donovan says. “Customers who call after hours don’t get voicemails; calls are forwarded to mobile phones.” Donovan has worked for both Pruss and Wells; she sees the same qualities in both leaders. “They’re honest in their dealings with people,” she observes. “They’re straight shooters.”


Dan Both, Panterra VP and director of maintenance, has 30 years of aircraft maintenance experience and has been with PHSL for over two decades now. “We’re small enough that we can adapt to different situations,” Both says. “Some aircraft are 20 to 30 years old, and by the time they leave here, people thought they were new.”


Mike Merritt, who boasts 45 years of experience in aircraft maintenance and quality assurance, left nearby Airbus Helicopters Canada to become PHSL quality assurance manager a few years ago. He loves the flexibility PHSL offers. “We have a dedication to the product and constant liaison with the customer,” Merritt says. “On the quality assurance side of things, safety management systems (SMS) is the buzzword these days.” He’s currently working on an SMS for Panterra.


68 Nov/Dec 2017 Adrienne Robinson


VP of Sales & Business Development, East West Helicopter


TEAM The


Audrey Powell Office Manager Panterra Heli Support


Lynn Donovan Vice President, East West Helicopter


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