SUPERIOR ONLINE SERVICE


These days, nearly everyone is accustomed to buying items online, but there is a difference for consumers struggling to purchase something from a poorly-designed mom-and-pop e-commerce site, and breezing through their order on Amazon.com.


When it comes to ease of service, Airbus Helicopters has definitely positioned itself in Amazon’s class – and even improved upon that online experience with Airbus Keycopter online e-commerce support portal.


“Keycopter is the online location where customers can search for, purchase, and track the delivery of all the parts they need to keep their Airbus helicopters flying,” Baker said. “Keycopter is more than just an online parts store. It is a complete ‘one-stop shop’ for assistance in managing your fleet, getting quotes on


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parts, seeing what is in stock, reviewing your invoices, and even accessing technical publications online in real-time 24/7 every day of the year.”


A case in point: The Keycopter e-commerce site’s eRequests let customers get immediate online answers to pressing technical questions. The answers about any support or service issue come directly from Airbus Helicopters Inc. technical experts; all live and accessible from customers’ computers.


Meanwhile, warranty claims can be sent through Keycopter to relevant Airbus departments. Once their claims have been submitted, customers can log in to track their claims’ progress and find out where they stand at any given moment.


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