Cover story – advertising feature
Seamless integration and collaboration: achieving optimal outcomes in care
Adam Daniels of Intercall believes that when procuring technology for care homes, it takes more than a great product or a professional team of installers. Rather, it is a three-way collaboration between the care home, the technology, and the specifier or installation team.
The use of well-chosen technology can enhance care in a modern residential setting. On a day-to-day basis, it can improve communication between caregivers and residents, enhancing safety and supporting the independence of the resident. It can also help improve efficiency with reporting and record-keeping, and aid informed decision- making.
With the care sector facing increasing demands, costs, and accountability, working in collaboration with installers and care home managers to ensure their systems integrate into existing infrastructures is crucial to the success of any project. Speaking to both groups has highlighted the value that each party brings to the collaboration.
Intercall nurse call systems have been
developed in conjunction with healthcare professionals and can be found in residential care settings all over the country. As product manufacturers, working in partnership and collaboration with trusted installers is key to delivering the right system to the right environment. Teaming up with established partners Safety Systems Distribution Ltd and Saturn Sales & Services Ltd, the Intercall One, Touch, and Safeguard for Dementia systems are being specified, installed, and integrated into existing care home software and systems on a daily basis. From Intercall’s perspective, every
project begins from a place of real understanding. Our nurse call ranges have been developed in conjunction with healthcare professionals through listening to their needs and understanding their pinch points. It is a metaphorical baton that
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is passed through our partner distributors and installers and onto care providers, completing a circle of collaboration.
Recent projects
When Hampshire County Council decided to undertake a huge project to replace the existing call systems across all their council- run care homes, they turned to Intercall partners Saturn Sales & Services Ltd. Working closely with Saturn, the Intercall Touch System was installed initially as a trial at Fleming House, before being rolled out in all 24 of their homes, each ranging from 35 to 100 beds. Call points and digital displays were installed throughout the homes, with staff Care Cards commissioned to register and monitor staff attendance, thereby improving security and
Putting digital signage at the heart of innovation
Elm Lodge: luxury care in peaceful Hampshire
Seamless integration and collaboration: achieving optimal outcomes in care
Volume 10 Issue 3 March 2025
www.thecarehomeenvironment.com
accountability. Since the initial installation, Hampshire CC has commissioned a series of additional services, including the integration of the Care Cards with customised drug cabinets. All openings and closings of the cabinets are recorded within the nurse call datalog, creating an accurate record of time and personnel access. Furthermore, this has the added benefit of being able to store individual residents’ medication within the medical safe in their bedroom, thereby ensuring 100 per cent accuracy when administering medication. Another addition has been the installation of Safeguard monitors to assist with the care of residents with dementia. Safeguard sensors monitor bed occupancy, alerting staff to out of bed movements, and automatically switching on a bedroom light giving peace of mind to the families of residents prone to falling or wandering at night.
The Touch system automatically collects and stores the data of thousands of daily actions on the nurse call system, providing invaluable insight for care managers, while exceeding any CQC recommendations. Hampshire CC is working closely with Saturn and Intercall to further develop the call logging, including moving to the Intercall cloud-based system, which will enable senior management to glean ever greater levels of information, spot trends, and review performance in more detail than ever before.
No installation or upgrade is without its challenges. Safety Systems Distribution Ltd were commissioned by Sheffcare to upgrade the existing nurse call systems. Cost budgets and the need for an efficient,
www.thecarehomeenvironment.com March 2025
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