TECHNOLOGY
use them properly. With the capability to integrate with other technologies, nurse call has the potential to become part of the digital backbone of the NHS. With the right design and
integration, these systems can do more than raise an alarm. They can improve safety by connecting patients directly with staff, reduce stress on busy wards by routing calls more intelligently, and make the environment calmer by limiting noise to genuine emergencies. Staff could manage alerts on the move through mobile devices, avoid wasted steps, and get the reassurance that only the right messages will reach the right people. The possibilities with data and analytics are huge too; tracking response times, call patterns, and even spotting trends that might help predict patient deterioration or anticipate staffing needs. Of course, the challenge is not inventing new technology. It already exists. The challenge is implementing it at scale, training staff, and making sure the infrastructure is there to support it. And that is why collaboration is so important. Systems
like these need to be co-designed with the people who use them. When clinicians and estates are both part of the conversation, the solutions that emerge are clever, practical, usable, and far more likely to be adopted.
Closing thoughts Collaboration is not a ‘nice-to-have’ – it is essential. Without it, estates teams will continue to deliver systems that meet the brief but not the need, while clinicians remain unaware of the tools at their disposal. As a medical device governance and training manager, I see my role as planting seeds, helping both sides understand each other a little better, and making sure the conversation keeps moving forward. Because when we get it right, the benefits flow not just to staff, but to the people who matter most: our patients.
Nurse call systems can reduce stress on busy wards.
March 2026 Health Estate Journal 63
AdobeStock / VILevi
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