Cy-Fair’s Coleman and Klenk meet to review Tyler Drive tablet functionality.
our communication. Informing the community on the change in our student verification systems is our top priority, ensuring visibility of all student activity is clear beginning the first day of school.” Cy-Fair’s drivers also use the Tyler Drive tablets to
perform pre- and post-trip inspection reports, which connect to the RTA maintenance software via Tyler’s Onboard iPaaS API platform to generate and track work orders, and to conduct child checks at the end of routes. Hill said the district is considering adding the tablet’s driver timekeeping functionality. Jessica Price, the transportation department’s training
and compliance manage, said the bus drivers are em- bracing the technology. “The feedback from the trainers and trainees has been positive,” she relayed. “We have not seen many challenges with training on the tab- let. The technology is straight forward and easy to use.” She added that members of her team attended early tablet training from Tyler and passed along the infor- mation to district driver trainers, so they could teach existing and new drivers the technology. Smith said there isn’t one piece of his district’s tech-
nology stack that workers could do without. Employees favor the turn-by-turn directions on the tablets and the ease of access. For the centralized call center, technol- ogy has provided an ease of access for communication to the transportation department from the parents and community, Smith added.
“Our centralized call center has provided such an ease
of access for communication to us from our parents, from our community, because now they’re not guessing what [campus] to call,” Smith shared. “Our call center has prob- ably 90 percent of the information they need to answer any question that comes in, regardless of where that bus comes in and out of.” Smith relayed calls have been in the range of 3,000 to 4,000. The Cy-Fair transportation department tracks the type of calls it gets, from buses being late to driver complaints. The district will focus significant attention on parent
communication going into the start of the school year with Tyler’s software being a new system. “We’re really going to push parents to download the
[parent communications] app,” said Smith, adding while he doesn’t expect a significant difference this year, he does for the 2024-2025 school year. In serving an average of 4,500 students with Individ-
ualized Education Programs, Cy-Fair has put into place a dedicated support staff, including a special education supervisor at all transportation centers to support the special education drivers and attendants. A routing group includes a special education routing
coordinator, who oversees the special ed routing team, and a special programs coordinator responsible pre- dominantly for McKinney-Vento, homeless and foster children. They aim for a three-day or less turnaround to
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