AUDI TING & CONSULTING
Sponsored by Lynn Webster Consultants Ltd (LWC)
CUTTING EDGE INDUSTRY EXPERTISE FROM LWC LTD
Lynn Webster Consultants Ltd (LWC Ltd) enters into a 14th highly successful year of
essential expertise for organisations in FM and cleaning. Delivering ‘consultancy’, ‘audit’ and ‘training support’, LWC Ltd is proud of its client base of cleaning and facilities management companies and of its own body of knowledge and experience.
LWC Ltd recognises that each service provider has its own particular needs relating to its current and future client base. FMs can be overwhelmed by information and options available to them, and LWC Ltd provides the support and help needed to ensure cost-effective and quality-driven services. With substantial expertise across the hospitality, leisure, retail, healthcare and education sectors LWC Ltd offers a range of approaches and processes. FMs can be assured of receiving the precise and relevant information needed to make necessary changes and improvements to their own services delivered in a professional and personable manner.
LWC Ltd Managing Director, Lynn Webster was one of the first industry professionals in the UK to be accredited as the I.C.E. qualification as an Industry Certification Expert, which enables her to provide the guidance and support for organisations seeking certification to the Cleaning Industry Management Standard (CIMS). Successes have been realised for clients across healthcare, local authority and for a significant number of commercial clients. CIMS is the ISSA management standard that provides the fundamental features of a successful, quality cleaning delivery in an organisation; applicable to both in-house and external service delivery models. It was introduced to the UK in 2014, this is becoming highly recognised as the true benchmark of excellence. Where previously it had been the ‘nice to have’ badge it has become the ‘must have’ in future strategies and client- led requirements. For LWC Ltd this service demonstrates a business commitment to developing and extending the cutting edge nature of the consultancy provision.
Professional consultancy services address all aspects of cleaning, associated services and contract management in FM. Examples of consultancy project work include: facilitating the early stages of an outsourcing strategy; comprehensive support for procurement through each stage of tendering and contracting processes; defining cleaning standards and specifications; setting
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specifications and service level agreements; defining appropriate Key Performance Indicators; designing and implementing audit procedures; identification of knowledge and skills ‘gaps’; hands- on project management and full support with service delivery changes and contract mobilisations.
Streamlined and well-defined processes underpin quality provision and LWC Ltd evidence the effectiveness of services with their professional approach to auditing. In the first instance LWC Ltd offers an independent investigation and reporting service. Cleaning audit and the audit of associated services, are specialist areas that need high levels of technical competence. The expert intervention of independent cleaning audit services is shown to reduce the need for day-to-day arbitration between clients and the service provider, which in turn can reduce costs; at the same time the client can be sure that contractual requirements are being fulfilled. Further aspects of the LWC Ltd auditing approach involve the development and establishment of bespoke audit programmes, designed to integrate with contractual processes, while reducing the need for additional, sometimes costly, approaches.
Training expertise at LWC Ltd is recognised as second-to- none, with specialist training provision that support clients in addressing urgent need situations; e.g. in the delivery of timely infection prevention training to staff as a front-line defence and preparation for the onset of a potential outbreaks. Mentoring and coaching packages provide 1:1 guidance and knowledge for FM professionals faced with a need to understand the essentials of effective cleaning, while bespoke programmes for cleaning operatives, team leaders and supervisors equip staff with the essential skills and knowledge required to fulfil contractual obligations and client expectations.
LWC Ltd has established a sound reputation as a reliable and expert provider of cost-effective and quality-driven solutions and support to the Facilities Management industry, and continues to develop relevant, client-focused expertise across the business both across the UK and Internationally.
www.lwc-ltd.co.uk
T: 07940 176 305 E:
lynn@lwc-ltd.co.uk W:
lwc-ltd.co.uk @SparkLynn
Tomorrow’s FM Yearbook 2017/18
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