search.noResults

search.searching

dataCollection.invalidEmail
note.createNoteMessage

search.noResults

search.searching

orderForm.title

orderForm.productCode
orderForm.description
orderForm.quantity
orderForm.itemPrice
orderForm.price
orderForm.totalPrice
orderForm.deliveryDetails.billingAddress
orderForm.deliveryDetails.deliveryAddress
orderForm.noItems
10 QUESTIONS WITH...


In each issue we ask an FM professional the Tomorrow’s FM 10 Questions. This month we spoke to James Sutherland, Managing Director of Dortech Maintenance.


10 QUESTIONS WITH… Q4


SINCE YOU STARTED IN FM WHAT HAS


BEEN THE BIGGEST CHANGE THE INDUSTRY HAS SEEN/YOU


HAVE OBSERVED? Unfortunately, during the last recession procurement behaviour in the industry meant that some decisions were made just on the basis of cost, and these habits seem to have continued. There are only a small number of main contractors learning from past mistakes – a trend driven by market insecurity and instability.


Q5 Q1


WHAT WAS YOUR FIRST JOB?


At 14-years-old, I started out working in a shoe shop in the centre of Leeds. My parents taught me that if you want to be successful, you have to start earning and appreciating your own money early.


Q2 Q3


HOW DID YOU GET INTO THE FACILITIES


MANAGEMENT INDUSTRY? I’ve been a part of the business since 2005, originally joining as a small works manager. Now I look after both the architectural and maintenance divisions, helping to make facilities’ glazing installations safe and compliant throughout the UK.


HOW DO YOU CHALLENGE THE


STATUS QUO? Mainly by raising awareness of what can go wrong when bad industry decisions are made. For example, whenever we find fundamental issues with installations, we try to sensitively raise this with our customers, through our architectural provision. With planned preventative maintenance – something often not prioritised at all – installations can last much longer.


58 | TOMORROW’S FM


WHO, IN ANY OTHER INDUSTRY, DO YOU


MOST ADMIRE? Philip Knight – the Co-Founder of Nike. He’s an innovative thinker who has overcome lots of problems by working with people and building his team – very admirable leadership qualities.


Q6


WHAT IS YOUR FAVOURITE FILM?


It’s tricky to choose just one. Good Will Hunting and Carlito’s Way scoop the top spots for me. I enjoy watching films about people who have dramatic things happen in their lives, which then lead to positive changes.


Q8 STARTING OUT IN


THE INDUSTRY? For me, there are four key areas. The first is to keep your eyes on your own course and don’t get distracted by what the competition are doing. Secondly, don’t put everything on your own shoulders – engage, nurture and listen to your team, and work with them. Thirdly, make contingencies – it’s not always rosy, so it’s important to be prepared if the unforeseen happens. And finally, don’t put all your eggs in one basket when it comes to customers – keep your approach grounded and practical.


Q9


WHAT DO YOU THINK IS THE FUTURE OF THE


FM INDUSTRY? It’s on the precipice of growing. As the new-build and construction markets start to improve, the FM industry will benefit too.


Also, with the availability of new smart technologies and more efficient, high-performance materials now more accessible, these advances will make FM more interesting. They’ll improve productivity, reduce costs and enhance energy efficiency.


Q10 Q7


IF YOU COULD HOST A DINNER PARTY WITH


THREE GUESTS, DEAD OR ALIVE, WHO WOULD THEY BE


AND WHY? My grandfather Jim, who I never met and would love to know more about, my father Steve, to make sure I keep grounded, and American ultramarathon runner David Goggins, whose determination I find really inspiring.


STEVE MCGREGOR, GROUP MD AT DMA


GROUP ASKS: WHICH AREA OF FM DO YOU THINK COULD BE BEST TRANSFORMED


THROUGH TECHNOLOGY? Definitely the surveying and fault- finding side of operations. For instance, the utilisation of Building Information Modelling (BIM) technology is useful for maintaining buildings and ensuring they are performing to the highest level. But I think there is far more innovation to come in this area.


www.dortechmaintenance.co.uk twitter.com/TomorrowsFM


ANY ADVICE TO SOMEONE JUST


Page 1  |  Page 2  |  Page 3  |  Page 4  |  Page 5  |  Page 6  |  Page 7  |  Page 8  |  Page 9  |  Page 10  |  Page 11  |  Page 12  |  Page 13  |  Page 14  |  Page 15  |  Page 16  |  Page 17  |  Page 18  |  Page 19  |  Page 20  |  Page 21  |  Page 22  |  Page 23  |  Page 24  |  Page 25  |  Page 26  |  Page 27  |  Page 28  |  Page 29  |  Page 30  |  Page 31  |  Page 32  |  Page 33  |  Page 34  |  Page 35  |  Page 36  |  Page 37  |  Page 38  |  Page 39  |  Page 40  |  Page 41  |  Page 42  |  Page 43  |  Page 44  |  Page 45  |  Page 46  |  Page 47  |  Page 48  |  Page 49  |  Page 50  |  Page 51  |  Page 52  |  Page 53  |  Page 54  |  Page 55  |  Page 56  |  Page 57  |  Page 58  |  Page 59  |  Page 60  |  Page 61  |  Page 62  |  Page 63  |  Page 64  |  Page 65  |  Page 66  |  Page 67  |  Page 68