“The essential role the Integrator model plays in getting more SMEs into the supply chain and ensuring those SMEs are able to deliver a high- quality service must not be understated.”


In the wake of the Carillion collapse, widespread debate has primarily focused on insourcing versus outsourcing. It is however, the Integrator model that is perfectly placed to provide stability for interconnected facilities management, says Mark Sutcliffe, MD of the FM integrator at KBR.

The facilities management industry, just like any other, goes through a series of trends and cycles. In recent years the focus has been on the insourcing versus outsourcing debate.

The current trend appears to favour insourcing. In July, the Labour party revealed plans to curb the amount of private contracting for local council services. Look up the debate online and you’ll likely find plenty of articles calling for a move towards insourcing.

property and facilities management under one supplier and one point of control.

Of course, there are two sides to every coin. CBRE’s 2018 report highlighting the top trends in FM suggested an “outsourcing revolution” in a market that will be worth $1tn by 2025. CBRE found flexibility to be the key driver, and stability to be the main concern – a sure-fire sign that the Carillion collapse will have a long-lasting ripple effect.

The truth is that there are pros and cons to both insourcing and outsourcing, thus, a ‘perfect’ method doesn’t exist. Businesses need to consider a variety of factors for service delivery including cost, quality, flexibility of service and organisational knowledge.

Whichever way FM is handled there needs to be a structure in place to manage and control all processes as one cohesive unit. A further trend that is emerging in the market as part of the new age of outsourcing was the need for integrated


We’re seeing this trend come to fruition now as clients are increasingly adopting the Integrator model. One of the great benefits of the model is that it is essentially immune to trends because it operates in exactly the same way regardless of whether a service is insourced or outsourced. Furthermore, it provides a seamless transition if a service changes from being insourced to outsourced, or vice versa.

Moreover, the essential role the Integrator model plays in getting more SMEs into the supply chain and ensuring those SMEs are able to deliver a high-quality service must not be understated. SMEs are the backbone of a strong economy and a vital part of a robust supply chain. In the public sector, the government has set a target of spending 33% of all procurement with small businesses by 2022, while also trying to simplify the route to securing government contracts.

Across the public and private sectors the appetite to work with SMEs is growing. This is in part due to shaken confidence in big businesses, but also because SMEs bring a unique offering to service delivery. Small businesses can respond and adapt quickly thanks to a lack of hierarchy, have

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