“In one of our webinars, 47% of the audience said that their teams spend more than four hours a week on tools outside of their CMMS for collaboration/ stakeholder engagement.”
Strategic interventions: They need a dashboard that gives them a real-time view of occupant experience — how many service requests are pending, what’s the average resolution time, what’s the occupant feedback etc. A Facilio client saw an 83% reduction in tenant escalations within months of implementing our connected CMMS.
Beyond that, they also need KPI-driven metrics to make organizational decisions. For instance, occupancy rates can empower them to redesign their space to improve returns; air quality metrics can help improve the health and wellness of their employees.
3. Contractor experience: Quick TAT
and improved SLAs Vendors and field technicians are evaluated based on how quickly and well they attend to service requests. To do this, some vendors use their own mobile apps, leaving ops teams dangling for updates. Others manage these service requests through emails, WhatsApp messages, and phone calls, forcing ops teams to spend inordinate amounts of time ‘processing’ paperwork instead of attending to customer needs. A good connected CMMS platform can change this.
Automating basics: Vendor portals must automate critical processes like insurance documentation, permits, contracts, billing, etc., freeing up vendors to handle customer relationships. This would also make it easier for ops teams to track/assign currently active vendors.
Streamlining workflows: Field teams should be freed from the burden of using multiple tools to complete small tasks. They need automated work order management, technician assignment, status updates, notifications, feedback, etc., adding efficiencies at every step.
360-degree visibility: Across technician activity, SLA adherence, service request statuses, and escalations, having real-time on-demand visibility is the first step to optimizing turnaround times and minimizing inefficiencies.
A good connected CMMS must allow vendors to do their jobs, eliminating the inefficiencies of updates, communications, reporting, etc., from their desks.
www.tomorrowsfm.com
4. Executive visibility: Real-time KPIs and control at scale Managers and executives need organizational-level visibility into operations for enterprise-level optimization capabilities. Existing CMMS systems don’t collect enough data or cover every process to enable this. So, the Tableau or Power BI dashboards that executives get are built using data gathered manually from disparate sources over time. This is often inaccurate and almost always delayed.
On the other hand, a connected CMMS can offer real-time visibility at the portfolio level. This enables leaders to:
• Get on-demand insights on assets, systems and team performance.
• Measure ROI on key decisions.
• Gain integrated view from across ERPs, ESGs, CMMS, etc.
• Benchmark property performance on custom KPIs.
• Increase Net Asset Value (NAV) by improving performance and lifecycle at scale.
A connected CMMS can also enable significant cost savings and new revenue streams. For instance, with simple IoT integrations with the connected CMMS, executives can have real-time access not just to occupancy but also to visitor movement. Based on these insights, they can forecast usage and perform demand-based HVAC management. They can track energy metrics to identify inefficiencies in the use of their assets and optimize them in real time.
Today, most existing CMMS is designed for maintenance management — to manage PPM, work orders and asset repository. This is not enough.
To thrive in the highly-competitive post-pandemic business landscape, you need a connected CMMS which adds value to every stakeholder.
https://facilio.com TOMORROW’S FM | 27
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