OFFICE SPACE IN TOWN ACHIEVES NET PROMOTER


SCORE OF 92 Office Space in Town (OSiT), a London-based serviced and flexible workspace provider, has achieved a net promoter score (NPS) of 91.76.


In a recent survey of its client base,91.76% of respondents confirmed that they would recommend OSiT. The survey follows significant business success for OSiT, who recently acquired Brightbay Real Estate Partners’ 80% share in its London portfolio, valued at £220m, giving the company 100% ownership of its entire serviced office portfolio.


This comes after large international conglomerates such as Disney, Google, Nike, and Apple have presented scores of 42, 48, 50, and 61 respectively. In fact, one of OSiT’s largest flexible workspace peers, WeWork, has a NPS of just 8.


Demand for flexible workspace has increased rapidly in recent years, with The Instant Group finding demand across the UK is up 22% in the last 12 months. Moreover, the size of space being taken with flex operators has also increased by 44% since the pandemic as larger companies incorporate more flexible


WILLMOTT DIXON CROWNED


UK’S BEST WORKPLACE The contracting and interior fit-out group has taken first place in the Big Company category of the Best Companies Awards that recognises the UK’s top workplaces.


The win is based on responses from Willmott Dixon’s people to an online survey of questions sent out by Best Companies, along with information supplied about company culture, ethos, policies and innovative initiatives that engage our people. The awards are open to companies from all sectors.


The event also saw Group Chief Executive Rick Willmott named ‘best leader’ in a special award in recognition of how his style and


workspace in their real estate portfolios. At current trajectories, the number of flex spaces will double by 2026 and account for more than 150m sq of office space in the UK (10% of total UK office space).


As providers look to take increasing market share, operators that leave a lasting, positive impression on clients and colleagues will stand the test of time in an ever more competitive industry.


Niki Fuchs, CEO at OSiT, commented: “We are delighted to have received such glowing feedback from our clients. As the flexible workspace sector continues to grow, we are


approach has guided Willmott Dixon’s success. The company was also awarded the prestigious 3-star Best Companies accreditation, reflecting ‘world class’ levels of workplace engagement.


Other factors that led to Willmott Dixon’s win includes its ambition to be zero-carbon in all operations without offsetting by 2030, and to increasing diversity within the construction industry, including the aspiration to achieve a 50:50 gender split at all levels by 2030 and the introduction of the award-winning Women’s Leadership Programme.


Group CEO Rick Willmott said: “We work very hard to provide our people with a work environment where they feel challenged and contented, where they can grow, develop and


committed to maintaining the high standards of service we currently offer as OSiT expands and takes increasing market share.


“For workspace operators, particularly flex providers dealing with shorter lease lengths and, consequently, higher client churn, client and colleague referrals are of immense importance to success. This Net Promotor Score gives us not just confirmation of our ability in this area but also a platform on which to build with room to grow this figure moving forward.”


www.officespaceintown.com


achieve success, so they enjoy what we hope is a ‘career of a lifetime’ with us. Being first place in a field full of famous and well-known companies is a tremendous accolade and one that will spur us even more to providing a fantastic workplace for our people.


“It’s also great news for our industry, which continues to face a huge skills challenge. We need to tackle this is by encouraging a higher proportion of younger people from all parts of our society to choose construction to make a career in. Therefore, standing out like this is important for construction’s ability to attract and retain the very best talent.”


www.willmottdixon.co.uk


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