HEALTH, SAFETY & WELLBEING RESTORING CONFIDENCE
Olena Neznal, Vice President of Kimberly-Clark Professional, EMEA, talks to Tomorrow’s FM about the company’s latest survey and how it is putting wellbeing, hygiene and safety at the top of the agenda.
The Coronavirus pandemic will have a long-lasting impact on consumer’s perception of health, safety and wellbeing in the workplace. From now on, managing consumer perceptions of cleanliness and hygiene in all premises will be essential, to restore and maintain the confidence of employees and visitors.
Olena Neznal, Vice President of Kimberly-Clark Professional, EMEA, said: “We commissioned Harris Interactive to discover how people really felt about returning to away from home locations and using public facilities again. The survey found that 80% of people are now more aware of hygiene practices when outside the home, and that three out of four people in the UK do not feel safe going back to the workplace. Considering safety, 86% said they would avoid a location if they didn’t think it was COVID-secure.”
Looking at various sectors from offices and hotels, to education locations and dine-in restaurants, cafés and pubs, the survey highlighted how important cleaning and hygiene has become in consumer’s minds. The most important confidence factors highlighted in every sector were cleaning and hygiene related, with 62% saying that seeing cleaning in action was important; and 58% wanting cleaning and disinfecting procedures communicated clearly.
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Washroom hygiene in particular was a cause for concern in every sector, with four out of five people expressing dissatisfaction with the condition of washrooms out of the home. When asked ‘what are the most important areas to improve hygiene in an office building’, 89% said the washroom was a key area where businesses can do more, while only 35% said they would feel safe in a public washroom. Meanwhile 76% of respondents said that seeing the washroom is clean was the top factor when considering if a public washroom was safe to return to.
While many premises and venues remain closed, many public washrooms have remained open. Demonstrating that consumers think a great deal needs to be done to improve facilities, the survey showed that confidence with the levels of cleanliness and hygiene in public washrooms in general was alarmingly low, at only 7%.
Touchless technologies enhance safety With workplace safety in mind, the survey asked which facilities people would prefer to see in washrooms. In every sector, hand sanitiser and anti-bacterial soap were among the highest priorities. In public washrooms, 73% of respondents wanted touchless taps, followed by 60% wanting touchless automatic doors.
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