CAFM & IT
VOICE QUALITY MATTERS
Why is keeping communication lines clear an essential part of earning trust? Dominic Norton, Sales Director at Spitfire Network Services explains.
There is some light at the end of the COVID tunnel. As businesses of all shapes and sizes start to plan for a return (of sorts), it is clear that the pandemic has left an indelible mark on the nation’s work patterns. Without digging too deeply into specific numbers, many of us have based ourselves to work from home to some degree or another. Even in a post-vaccination world, there is much to suggest that this way of working could continue for many people.
“One in four employees are facing connectivity challenges whilst they work from home.”
Clearly, technology is a key factor here. Businesses want to ensure that their workforce continues to be productive and their people want a replication of the office working experience, but at home. An essential ingredient for any working experience is to establish clear communication lines. I’m sure that we’ve all experienced, at one time
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or another, poor quality work calls. It can be immensely frustrating and unprofessional. And connectivity issues could well end up being a major headache for businesses as they meet the challenges of settling their workforce into home offices.
After all, voice quality matters. With this in mind, we set out to find out what employees really think about this issue and how it impacted their working-from-home (WFH) experience.
Our ‘Voice Quality Matters’ survey (1,007 respondents were surveyed throughout November 2020) found that 27% of employees faced connectivity challenges, such as drop-outs or lags, during the course of their working day. The upshot of these issues was that they caused frequent disruption for workers and impacted negatively on their productivity. With the majority of voice (video) communications hosted via the internet, ensuring that your voice can be heard clearly has never mattered more.
The information we gleaned from our study pretty much confirmed what we already suspected. Indeed, we were unsurprised to discover that more than one in four employees are facing connectivity challenges whilst they
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