FEATURE
Implement safe products that are proven to perform – Employees will need to clean more regularly and thoroughly, so they’ll be more exposed to cleaning solutions. A ‘cleaning for health’ programme should consider ways to protect housekeeping staff. For example, review the ingredients and manufacturer’s instructions for each product to ensure they don’t pose any risks.
Make sure that disinfectants are tough on pathogens, but gentle on people and surfaces to prevent eye and skin irritation and surface damage. Additionally, confirm that the contact time is reasonable, as it will be difficult for employees to keep surfaces wet for extended periods of time.
Conduct quality training – A more rigorous and evidence- based approach to cleaning can only be successful if employees understand the expectations, processes and mistakes to avoid. Focus on how to properly disinfect, which requires thorough application over the duration of the contact time, followed by wiping to eliminate residues. Highlight ways to avoid cross contamination, protocols for dealing with confirmed coronavirus cases (or other serious illnesses) and the importance of proper chemical dilution if chemical concentrates are used.
Cleaning with an emphasis on infection prevention prioritises giving guests a safe stay and also protecting workers. Given the scope and impact of the pandemic, increased expectations around cleanliness will become the norm as the tourism and hospitality industry recovers.
Taking cleaning to the next level What are the best practices hotels should consider when implementing a ‘cleaning for health’ programme?
Consult with industry experts from the start – With the health of your employees and guests at stake, take the necessary precautions and build an environmental hygiene programme based on evidence and facts. Consult with infection prevention and hygiene experts to understand the how and why behind cleaning and recommended protocols. Some hotels are working closely with medical centres and hygiene providers to establish best practices that everyone can follow.
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Make your commitment to cleanliness and your processes more visible – Make your dedication to hygiene known. Post signage throughout the property, such as in lifts, guest rooms and fitness centres, that highlights how you are cleaning and disinfecting. Develop a cleaning schedule for housekeeping, front desk, bar and restaurant managers to follow. Cleaning while guests are present helps to prevent the spread of germs and demonstrates a hotel’s pledge to maintain high cleanliness standards.
A safe and healthy ‘home-away-
from-home’ As hotels continue to reopen, there will still be uneasiness about traveling and staying away from home where there is less control over cleanliness. To overcome this, hotels will need to clearly communicate the steps they are taking to protect guests. As cases of coronavirus drop and a vaccine emerges, the industry will rebound as people become more comfortable with traveling. Hotels that have demonstrated a commitment to health and safety will have a greater chance of winning and maintaining loyal customers in the long-term.
www.diversey.com TOMORROW’S FM | 45
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