FEATURE


NEW RULES OF HOTEL CLEANING


Peter Teska, Global Infection Prevention Application Expert at Diversey, explains why a different approach will be needed for cleaning hotels.


The COVID-19 pandemic has ushered in a new era of housekeeping for European hotels. Some large hospitality chains have turned to accreditation programmes to make guests feel safe, while others have developed cleanliness councils to ensure cleaning and disinfection best practices are being implemented. Hospitality groups and independent owners are prioritising cleaning and disinfection to protect guests and employees – and to instil customer confidence.


As the purpose of cleaning transforms, C-suite executives, hotel managers and housekeeping teams must understand how to advance their environmental hygiene programs. With a new approach built on a foundation of health and safety, organisations can prevent the spread of infections to protect employees, guests and building visitors.


The shift from cleaning for appearance Prior to the pandemic, hotels primarily focussed on cleaning for cleanliness, to ensure an excellent guest


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experience. From shiny lobby floors to clean linens, properties focused on looking their best to make a good first impression. First impressions set the tone for a guest’s visit, so the visual presentation of a hotel’s interior and exterior must be carefully crafted and maintained.


“When faced with a global pandemic


cleaning solely for the guest experience is no longer good enough.”


However, when faced with a global pandemic cleaning solely for the guest experience is no longer good enough. People have become much more concerned with germs and expect that a hotel is ‘cleaning for health’ to control exposure to these threats.


‘Cleaning for health’ inactivates viruses and kills bacteria and fungi to limit the spread of potentially harmful pathogens.


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