ROBOTIC CLEANING
SPONSORED BY: ICE
ICE ICE BABY
As ICE continues to rise to the top of the cleaning industry, we hear of the many ways in which they
have embraced innovation in order to improve their service offering, including the introduction of their Robo 2 cleaning robot.
Through many years of refining our business model, ICE now leads the market as the largest independent service and supply organisation within the market. We now have the largest service infrastructure spanning across the UK and Ireland, managing more than 52,200 assets across almost 14,500 sites.
As part of our commitment to existing and new customers, our pledge to continuously improve and innovate our offer is an integral part of our strategy and a very important one.
From generic and transparent service, to our Simplify rental offer, technological advances stay at the forefront of our approach. We also continuously look at our product range, and the benefits and opportunities they offer our customers, in order to be able to fulfil a complete solution.
Innovation is extremely important to us, and we strive to stay ahead of the game in both equipment and technological advances. We have recently launched two of the most intelligent technology advances – ICE Locator and ICE Smartcall, along with two new machine innovations, which form an integral part of our comprehensive new ICE range.
It’s been a phenomenal journey in the area of robotics too, and our Robo 2 machine collected two industry Innovation Awards within its first six months in the market. We have been investing at a significant level for a long period of time in talking about the change and evolution of robotic and autonomous cleaning. We have placed machines into some very high profile contracts since the launch of the Robo 2 in May 2016, and the technology and ROI is now proven, and sales are excellent. We are approaching this in the right way with the appropriate dedicated technical support, and with regular software upgrades given to the customers at no extra cost; they continue to receive all of the evolution and development benefits free.
Our ICE Direct division (formally known as Trade Cleaning Machines) was rebranded last year to bring it more in line with the ICE brand and image. ICE Direct ‘Approved Solutions’ brings fully refurbished equipment direct to the customer at highly competitive rates. It’s great for companies winning short to medium term contracts that don’t have the budget for new machines, and compliments our approach and commitment to our ISO and green initiatives in terms of recycling.
64 | TOMORROW’S CLEANING YEARBOOK 2017/18
The buying back of customers’ assets has become a key part of ICE’s business model for some time now, and while we refurbish and resell most manufacturers machines we have also set up a trade counter. This service trade sells machines across Europe, North America, and even as far as Australia.
With our team of dedicated in-house engineers, the ICE Direct model is delivering a very high standard of output driven through a robust and rigid quality and systemic process. Every machine is put through a rigorous refurbishment workshop procedure that ensures a consistent and high quality approach to machines, leaving the business to go into contracts. Based on the ICE Direct business being part of the ICE Group, it also means we can offer very flexible aftercare packages in terms of warranty, service and maintenance, as well very flexible funding arrangements.
In the area of training and education we believe we have led the way in which clients and on site teams receive equipment, and the process of how it is installed at site locations. Training and education of the operators form a key part in reducing nonsense calls to site, and to ensuring the customer and ultimate client maximises the usage and value from their investment in the kit.
The ICE App also helps continue to endorse this in the ongoing education of staff on sites, it contains up to date videos and training material on all products within the range, with quick and easy access.
www.ice-clean.com
twitter.com/TomoCleaning
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