Leadership:
We focus on the further development of supervisors as well as those aspiring to become a manager. Responsibility, motivation and delegation skills are taught through activities.
Ambassadorial:
We are conscious that we are representing each of our clients both inside and outside their buildings. We ensure we understand our clients’ vision and values with our teams in order to create the highest levels of awareness whilst working on site.
Relationships:
Our focus is on teamwork and how we can all work together to help each other and deliver excellent customer service.
The programme focuses on developing employees’ soft skills such as problem solving, work ethic, interpersonal skills and more. It also has ‘keeping it alive’ sessions, which are delivered as toolbox kits where modules are revisited using methods such as games and brainstorming, encouraging teamwork and relationship building – essential for a successful team and a happy and engaged workforce. There is also a questionnaire to test employees’ knowledge at the end of each session.
The programme was designed early in 2018 with the first sessions being delivered in September that year. To date, Principle has trained its employees across many different sites including the Wellcome Trust, the Shard and Brookfield Global Asset Management.
In addition to SCHOLAR, employees also undertake specific, in-role training, relevant to their position, including supervisory skills, health and safety, and policies and procedures. Principle’s company values underpin its
44 | TRAINING, EDUCATION AND TECHNOLOGY
approach to customer service excellence at all levels. As well as training customer-facing teams through SCHOLAR, it also trains management and on-site teams in accordance with company values and business objectives to deliver continuous improvement.
Lamberto added: “Our longevity in the industry is down to the dedication and hard work of our teams, who look after our clients and their premises every single day. SCHOLAR is designed to give our staff the tools they need to feel confident in their roles and take pleasure in the work that they do.
“Going beyond cleaning, the SCHOLAR programme aims to create an understanding of how important each and every role is and why everyone should be proud. We want our staff to become more aware of, and empathetic to, mental health, which will hopefully encourage people to be more open and less afraid of judgement.”
SCHOLAR recently won the Kimberly-Clark Professional Golden Service Award 2020 – Industry Training Award.
Lamberto concluded: “I would like to think that we are leading the way in our industry when it comes to soft skills training. This is not teaching someone how to clean or to smile at customers, it looks at colleague relationships, dealing with feedback and taking ownership of their role and responsibilities.”
Founded in 1989, Principle Cleaning Services, is a London- centric, commercial cleaning specialist, which provides its services to some of the most prestigious brands and famous landmark buildings in the capital.
www.principlecleaning.com
twitter.com/TomoCleaning
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