Tomorrow’s
News Sponsored by Cleaning companies offered free digital
switchboard service Outsourced communications provider Moneypenny has launched a free Digital Switchboard service that can benefit the commercial cleaning sector, as well as other British businesses during the Coronavirus pandemic.
The offer is particularly valuable to cleaning companies where reception teams can no longer be office-based or do not have the technology to manage switchboards remotely. Digital Switchboard uses carefully designed AI voice technology and is claimed to be the most advanced and accurate automated switchboard in the cloud.
Joanna Swash, Moneypenny CEO, said: “We want to help companies during this challenging time, so we’re offering our Digital Switchboard services for free. Many are struggling to deal with the shift in call volumes due to the rapid switch to home working, and we’re on hand to make sure we can provide solutions to help maintain exceptional customer service.”
Moneypenny’s Digital Switchboard system is fully automated and operates like a traditional switchboard, without the need for a receptionist. The system can answer
high volumes of calls and field them efficiently, directing callers to the appropriate person or department.
Featuring natural language speech recognition, the system puts callers in control by enabling them to self-serve with impressive accuracy levels. In the unusual event that the system doesn’t recognise a voice query, or an enquiry is more complex, the caller will be transferred to a failover option or a real PA at Moneypenny.
Simon Burlison, Business Development Manager at Moneypenny, added: “Many cleaning businesses put remote working plans in place in record time. A lot of that focus has been on providing laptops and shared access to files, rather than the logistics of call handling and telephony.
“However, call handling is a business-critical activity. Companies must remain accessible for clients and prospects, and for remote teams to be able to work productively. This is an unprecedented offer from Moneypenny and one that will help the cleaning sector face the challenges of the next few months.”
Moneypenny is inviting all those within the sector to find out more and use the service for the next three months.
www.moneypenny.com
CHSA donates £5000 to Grief Encounter
Despite the cancellation of its annual charity Gala Ball, the Cleaning & Hygiene Suppliers Association (CHSA) is donating £5000 to the Chairman’s Charity, Grief Encounter.
Every year, thanks to the generosity of members and their guests, the CHSA raises thousands of pounds for the Chairman’s Charity at the Gala Ball – in 2019, £8000 was raised for Grief Encounter. The social distancing essential to tackling Coronovirus meant this year’s Gala Ball (which was due to take place in April) has been cancelled, so the CHSA took action.
David Garcia, Vice President of the CHSA and driving force behind the Association’s Gala Ball, explained: “Charities have suffered in the midst of the coronavirus pandemic.
10 | WHAT’S NEW?
The cancellation of events like ours is having an impact so we took a decision to make a donation of £5000 now.”
The Gala Ball has been rescheduled for 23 April 2021 at the De Vere Staverton Estate. The donation being made now is an advance on the sum the CHSA expects to raise in 2021.
Richard Fogelman, Chief Executive Office of Grief Encounter, said: “This is truly amazing. Thank you. At a time when demand is higher than ever and donations will be decreasing, this has come as a most welcome surprise. We really can’t thank you enough for all your support, from everyone at Grief Encounter, really incredibly.”
www.chsa.co.uk www.griefencounter.org.uk
twitter.com/TomoCleaning
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