REGULAR Scaling up your business in 2024
The start of a new year finds us all reflecting on the year ahead and what we want to achieve, personally and professionally. Paul Ridden discusses how workforce management software can help you achieve your business growth goals for 2024.
If this is the year that you want to scale up your operations, whether that be winning new business, stepping back from doing the cleaning yourself, or put the business on a footing so that you can take some time out, then you will need to make some clever changes.
Expanding the business means new clients and new employees to ensure that you can deliver the service that you promise. The result: more admin, both in managing daily operations as well as more HR/people management- focused tasks. With the right business software, it is possible to achieve all of this.
Scaling up with workforce
management software Workforce management software can support your operations and help you expand your business in a number of ways. It’s not just about recording working hours to feed into your payroll. Once you have the software fully set up, it can help you to:
Design and change rosters easily
A purpose-built roster and scheduling tool can significantly reduce administration time and cost and ensures you can coordinate cleaning staff optimally at all times. It can help you to best match employees for client shifts while taking into consideration personal preferences of staff.
Live clock ins/outs provide you with an instant real-time overview of cleaning jobs done and the location of your staff as the day unfolds. This helps you proactively manage events (such as no-shows), making changes dynamically while keeping staff safe and customers satisfied.
Ensuring employee data is up-to-date
and safe Today it’s even more important than ever to adhere to regulations on keeping personal data. Using workforce management software makes it easy to address compliance, audit and risk management issues. Regulatory employee details can be recorded electronically and easily accessed by authorised staff, ensuring data protection.
Accurate records mean staff paid
correctly, on time With a simple-to-use smartphone app, staff can receive schedules and record their shifts. Recording hours electronically in this way is easier for staff, with no paper timesheets that can get lost or rekeyed with errors. Plus, automatic integration with accounts systems means accurate pay and holidays, minimising queries and saving time for everyone.
28 | TOMORROW'S CLEANING Customer satisfaction generates more
business Workforce management software can streamline your daily operations and enable you to respond quickly to any changes. Some offer onboarding and vetting modules, helping you take on new staff easily and manage vital employment regulations.
The other big benefit of electronic records is that they provide a wealth of information about your client services. You can identify the most profitable accounts and where services can be enhanced to offer extra services, such as cleaning audits or equipment inspections.
Comprehensive reports give full details of your cleaning operations, staff attendance and client site checks. This helps you to meet service level agreements (SLAs) and ensures contract compliance. Identifying the strengths and weaknesses of your business can also help you to make changes and spot possible new opportunities or clients.
By investing the time now to automate much of your administration you will gain benefits for years to come. Building a solid foundation of business processes will result in a more resilient company for the future.
To learn more about how workforce management software might help you to achieve your scaling up goals in 2024, please visit the website below.
www.smarttask.co.uk twitter.com/TomoCleaning
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