CONTRACT CLEANING
New priorities for 2023
Antony Law, CCO at Churchill Services, discusses the key themes in contract cleaning to look out for in 2023.
Throughout 2022 the cleaning industry continued to evolve and respond to client requirements. As a sector, we have been key points of contact for business leaders, demonstrated our expertise and also we have shown great innovation.
The turn of the year presents a
useful opportunity to take stock of the previous 12 months and look ahead to
the coming year. These are the key themes that I expect to dominate contract cleaning in 2023.
Flexible contracts
At the outset of a contract, we agree on a scope of work with a client. However, there are many variables to a cleaning contract – arguably now more than ever due to hybrid working and shifting real estate strategies. I expect a lot of organisations to cement their hybrid strategies this year, which will impact on cleaning provision. Service providers must offer and implement agile models that can change and scale according to need.
That might mean adapting a cleaning schedule for a building or being able to provide services to a new space that a client might add to its portfolio. It’s also incumbent on us to take a proactive approach. If we feel that the scope of work needs tweaking to provide a better service, we must lead that conversation. That’s how we go from a service provider to a business partner.
Data-driven decisions
One of the key tools for us to show value as a business partner is using data to back up our strategies. We’ve been using our workplace hygiene programme, PRISM, at client sites across the UK which has given us data to identify trends. An analysis of more than 20,000 swabs at
38 | TOMORROW'S CLEANING
thousands of locations showed that the top five high risk touchpoints are:
• Men’s toilet door handles • Lift buttons • Sink taps • Door handles in communal areas • Fridge handles
This will of course differ between businesses and sites, but this is a great example of how data can inform decision making – and the role that technology has to play.
With PRISM, we are building a long-term view of trended hygiene data, so we understand the seasonality of bacteria growth, as well as footfall. At the individual client level, all of this data is available in real-time through our digital platform Mo:dus. The dashboard can be configured to show various metrics, so can be tailored precisely to each client.
All the data collected can be instantly fed through to the dashboard that can be viewed at any time by management teams. This allows for real time access during meetings and quick decision making.
Hygienic spaces are a top priority
Perhaps the key remit of any programme is to ensure that a workplace is hygienic. This is especially true during the winter months when there are more illnesses, and it can be harder to naturally ventilate spaces.
The stats back up the importance of a hygienic workplace. A survey of American office workers found that just 32% were confident in their company’s health and safety measures, while 43% said their office’s hygiene protocols could be better enforced.
Another survey found 62% of employees would consider leaving a job if their employer didn’t take steps to create
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