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Improving Alchemy with SmartTask
Alchemy Commercial Cleaning Specialists trusts SmartTask to keep its staff safe and its customers happy.
Keynsham-based Alchemy Cleaning provides a range of tailor-made commercial cleaning services to clients stretching across most of the South West. Celebrating its 25th anniversary, Alchemy’s workforce of highly-trained operatives and supervisors pride themselves on delivering a friendly and professional service.
Work smarter, embrace mobility
Mother and daughter team Karen and Jess Bennett run the very demanding operations side of Alchemy’s business. With more than 50 client sites, the company uses SmartTask workforce management software to manage all aspects of staff working hours, from automating the design of rosters and shifts to meet client requirements, to monitoring staff clocking on and off, through to welfare calls.
Over 100 staff at Alchemy depend on SmartTask’s Proof of Attendance, rostering, reporting and electronic forms to keep customers happy and staff safe. Additionally, SmartTask has become an intrinsic part of Alchemy’s auditing process, ensuring the highest levels of customer service.
Proof of attendance for happier clients
Alchemy has an excellent track record for hiring professional, reliable staff. However, being able to prove attendance is critical for keeping customers happy. Karen and Jess are able to respond to any queries with confidence thanks to SmartTask, as they can see at a glance where their cleaners are, at which site they’re working, and at what time they leave.
All staff clock in and out: drivers use the SmartTask App on their mobile phones while cleaning staff use a landline on the customer’s premises. Karen and Jess also use the system to build fast and efficient rosters, and any instances of lateness or sickness are recorded in real time for a dynamic, 360-degree view of operations.
26 | TOMORROW'S CLEANING Round-the-clock lone worker protection
SmartTask is hugely beneficial when it comes to protecting staff working late at night or at empty customer premises, because it can automatically alert the operations centre of untoward occurrences, for example if a cleaner is late. Karen and Jess can immediately call to check the person is OK or ask an on-call supervisor to visit in person.
Smarter auditing with SmartForms
Alchemy uses SmartTask’s electronic forms for regular audits of client sites. Supervisors simply open up SmartForms on the mobile App which lists the areas to check as they walk around the premises. Using KPIs, supervisors rate each section using a traffic light system. All completed audits are automatically returned to Karen and Jess via the same SmartTask App.
New culture enhances staff communications
The transparency of the SmartTask solution has created a culture where clocking in and clocking out has become second nature. Cleaning staff now readily phone in if they’re running late so that Karen and Jess can better manage client expectations.
Karen Bennett, Operations Manager at Alchemy Commercial Cleaning Specialists, said: “SmartTask is a blessing, allowing us to monitor our staff in a very positive way. They see the value it brings to ensuring they are protected and get the support they need at all times. The system is also fundamental to increasing customer loyalty, giving us the real time knowledge we need to manage client expectations every step of the way, and ensure their service levels are being met.
“Quite simply, SmartTask makes our lives easier and we have far greater control – it’s an absolute godsend.”
www.smarttask.co.uk twitter.com/TomoCleaning
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