Technology and the human touch

Technology is all around us, and is moving faster than ever. Jangro CEO, Joanne Gilliard, discusses how technological innovation is influencing the sector and working in tandem with the human touch.

Innovative technology has become the norm in modern life. It is difficult to imagine – or, for those of us old enough, to remember! – the world without mobile phones, Wi-Fi internet, or computers. Technology is moving faster and is now more accessible than ever, across both our personal lives and in business – including the cleaning industry.

The advent of the digital era was met with concern by some in our sector at first; hard-working employees were especially fearful for their jobs. However, the truth is that cleaning remains a largely people- focused industry. This is no bad thing: after all, adaptability and the personal touch will always be welcomed. In spite of this, there is a growing demand for new technology, especially from the younger, digitally- native generation that has grown up in this computerised age.

Don’t get left behind

It’s important to move with the times. Other industries have shown that those companies who fail to adapt to new technology can be left behind by ‘disruptive’ new competitors – for example, who would have imagined the impact of Uber taxis or Amazon? Taxi firms and book shops didn’t see it coming, but those involved in the cleaning industry have no such excuse.

Indeed, although our sector may have been slow on the uptake and may not be seen as a hotbed of technological innovation, it has now well and truly arrived in the cleaning business. In fact, the continuing technological developments in our sector have turned out to be a great success with impressive achievements.

What’s more, innovative training platforms, high-tech cleaning equipment, and Internet of Things (IoT) technology is becoming increasingly more affordable for commercial cleaning companies to implement, which in turn improve performance and productivity.

The human touch

These apps, platforms and revolutionary equipment are transforming the way cleaning services are delivered so that they work more effectively for staff and clients. There may well have been an increase in robotics, multitasking


equipment, and seemingly autonomous machines, yet it is important to note that all of these technologies work in tandem with a human operative. This means that the technology is helping the human workforce achieve a better result, whilst also saving them valuable time in which they can enhance the service the customer receives.

IoT technology provides a perfect illustration of how digital innovation can be used to save time; as it is often used for preventative maintenance. For example, it can track dispenser volume to ensure they don’t run empty, freeing up staff, who would previously have to perform physical checks.

The next big thing Some recent innovations are already

regarded as mainstream products: for example, touch- free dispensers are now fairly common-place, sustainable products and formulations are readily available, and training has never been more accessible or versatile.

The next big technological wave you will be hearing about is VR (virtual reality). Watch out for the launch of Jangro’s new VR platform, which will be showcased at The Cleaning Show in London in March.

Jangro is also introducing a new Digital Wall Chart creator, which allows customers to create their own bespoke charts with the products of their choice. As well as a copy of the chart, customers will receive a full health and safety compliance pack comprising of the relevant safety data sheets, product user guides, and COSHH Risk Assessments of the products that feature on their chart. The first charts available are Washrooms and Kitchen Area, with more in the pipeline.

Technology may have seemed like a scary prospect at first, but it’s clear to see that it provides invaluable support throughout the entire cleaning industry, from a planning level right through to the operatives on the front line. This progress has proven highly beneficial to both cleaning companies and to their happy customers, and will continue to do so. Technology is ever-moving and savvy cleaning companies need to harness it in order to thrive.

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