10 Questions with... Rachael Flanagan
Each month we ask a cleaning industry professional the Tomorrow’s Cleaning 10 Questions. This month, we chatted to Rachael Flanagan, Founder and Managing Director at Mrs Buckét.
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WHAT WAS YOUR FIRST JOB? I pot-washed at my local pub every Sunday. My favourite
part of the role was the free Sunday dinner I received after my shift!
HOW DID YOU GET INTO THE CLEANING INDUSTRY? When I was living with my Mum throughout my teenage
years, we had a cleaner. Around the age of 17/18, the cleaner began not turning up to shifts and I saw the issues this created. The cleaner left and I offered to help where I could. Shortly after starting, I recognised there was a viable business here. There must have been others who needed extra support at home. With £20 of flyers in my bag I scoured our local town for people in need of a cleaner. The business really took off. At just 18, I was working 60-70 hours a week and knew I was going to need to employ a team to help me manage the workload. That’s when Mrs Buckét was born.
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WHICH THREE WORDS DESCRIBE YOUR PERSONALITY?
Feisty, passionate, and sensitive.
IF YOU COULD VISIT ONE PLACE IN THE WORLD, WHERE WOULD YOU GO AND WHY?
I would do the Rocky Mountains train tours. I'm a huge adventurer, but also love a bit of luxury – if I can have something that will give me the best of both worlds, then I’m happy.
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HOW WOULD YOU IMPROVE THE CLEANING INDUSTRY?
I’d ensure that all cleaners are certified. It’s still a common misconception that anyone can clean, and that’s simply not true – especially now with modern chemicals and an increased used of automation and robotics.
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IF AN INTERN WERE TO START TOMORROW, WHAT ADVICE WOULD YOU GIVE THEM? Be curious and ask questions.
IF YOU WON THE LOTTERY TOMORROW, HOW WOULD YOU SPEND YOUR FORTUNE?
I’d be living in California, soaking up the incredible sunshine.
IF YOU COULD HOST A DINNER PARTY AND INVITE ANY PEOPLE, DEAD OR ALIVE, WHO WOULD THEY
BE AND WHY? I’d have Whitney Houston at the top of the table. I was brought up with her music and I have fond memories of dancing around the living room to her. Second would be The Rock – I could imagine he’d bring a lot of life and soul to a dinner party. Finally, I’d have Oprah. She’s an incredible coach and I respect her greatly not only for the stories she helps other people tell in front of the screen, but the help, support, and guidance she gives off-screen too.
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WHAT, DO YOU THINK, IS THE FUTURE OF THE CLEANING INDUSTRY?
The industry is going to become far more open to working with robots. For so long, cleaners were worried about autonomous cleaning devices taking over their jobs, but now we all know that automation make us as humans more efficient in those crucial tasks, such as touchpoint cleaning. We’re entering an era where we’ll see human and android working in tandem.
Jade Collazo, HR Director at Cleanology, asks: 10
WHAT DO YOU THINK IS THE MOST IMPORTANT ADVANCE THAT THE CLEANING
INDUSTRY HAS MADE IN THE PAST DECADE? In my opinion, it’s only in the past 18 months where the industry has truly advanced. COVID-19 forced the industry and those around us to recognise the importance of what we do, as well as innovate to come up with effective ways to keep clients and their teams safe.
www.mrs-bucket.co.uk
Check out next month’s issue to see what Rachael asked our next industry professional...
58 | 10 QUESTIONS
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