Hostmanship by Facilicom


Many cleaning operatives are oſten ‘front of house’, working within a customer’s view. From the visitor’s perspective, everyone who works in a facility is part of the same team and should be approachable and knowledgeable about the place they work.

This is why Facilicom offers each of its colleagues training in ‘Hostmanship’ – the art of making people feel welcome. Good Hostmanship encompasses customer care, quality, friendship and hospitality. It begins with a welcoming and open attitude to the people and situations we encounter, and can be as simple as assisting with directions, helping on reception or even just offering a friendly smile. It is understanding that the smallest positive action can brighten somebody’s day.

Company Profile

Facilicom UK employs around 2500 staff, and provides cleaning and security solutions throughout the country. It operates in a wide range of sectors including manufacturing, food production, retail, housing associations, shopping centres, sports stadia and blue- chip commercial.

Hostmanship is not designed to put additional pressures on, or increase the workload of cleaning operatives. It’s about broadening their perspective beyond their immediate task list and altering their perception of the job they do. It helps them see the ‘bigger picture’ and act in a way that supports the environment in which they operate. To the client, they are seen as going over and above, which is an invaluable quality to possess.

Facilicom UK MD, Jan Hein Hemke, said: “By developing and honing colleagues’ interpersonal skills, a caring and professional approach is introduced to our work. Colleagues are more motivated and committed to their tasks, have a better understanding of a client’s needs, and are more likely to engage in issues rather than just doing the amount of work required.

Company Contact 020 8308 5050

20 AWARDS 2020

“We believe that this approach not only adds value for our clients, but also enriches our colleagues’ wellbeing. It helps team members boost their self-esteem and build their confidence to communicate and engage with their peers, clients and customers effectively.

“By combining excellent cleaning practices with the personable and friendly attitude that Hostmanship instils, we are ensuring that our approach offers customers a service that they simply can’t afford to be without.”

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