COVER STORY
management of assets and services. It also records signatures, images and labour against work orders, as well as accessing maintenance history, costs, stock levels, meter readings and asset details.
Many organisations now have online access to FM or maintenance management software and can see their jobs updated in real-time by the engineer on site. Remote access to operations and safety manuals, together with the service level agreements also ensures work is done to the required standard.
Perhaps the most exciting innovation made possible by handheld devices such as tablets and smartphones is online collaboration. Operatives can effectively access a global knowledge base – for instance, when on-site, they can troubleshoot and achieve rapid problem resolution by using the camera on the tablet device or using Skype or FaceTime to show the issue ‘live’ to a colleague or expert.
FM IN THE CLOUD The Service Works white paper ‘FM
in the Cloud’ offers insights into the way FM is affected by the rise of cloud computing. The Cloud, in simple terms, is used to describe the supply of IT infrastructure and software over the internet. This white paper explains how a Cloud solution shifts the cost of FM software from capital to operational expenditure and supports the ‘event driven’ role of the FM.
Pervasive Cloud technology means that a FM can log or report on a job anywhere and not just at their desk. People on the move can be alerted to issues and they can seamlessly look at details on a mobile device.
The cost benefits and flexibility are likely to make compelling arguments for Cloud’s adoption by FM. This reflects a wider trend of organisations scaling up and scaling down on demand, which in turn has beneficial implications for the FM community.
IMPLEMENTATION
BEST PRACTICE Service Works also provides best practice guidance in FM software implementation, detailed
www.tomorrowsfm.com TOMORROW’S FM | 19
in ‘Best Practice for Successful FM Software Implementation’.
This guide provides complete end- to-end planning for considerations when implementing FM software. From the initial system assessment, developing an implementation plan, setting-up the system, managing the provider, through to post sales support, it provides comprehensive advice, in order to successfully manage the entire project.
Basic considerations for successful implementation include:
• A detailed definition of purpose, scope, timescales and resource availability
• Clearly defining the key objectives and priorities for the new system (e.g. improving customer service, tighter financial control, and increased efficiency)
• Identifying the objectives, broken down and converted into identifiable project tasks
• Reviewing the current business processes and identifying which need to be retained and which are to be replaced and with what
• Defining the timescales for implementation and the associated administrative and training tasks
• Documenting project milestones
The guide includes a template project plan and explains the importance of having a clearly defined implementation plan from the outset so that both parties (the internal team and the FM software provider) understand the responsibilities, scope and deliverables of the project. With all the efforts and objectives co-ordinated, there is a time saving benefit for everyone involved, resulting in reduced costs and implementation timescales.
www.swg.com/ourwhitepapers
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